Resources


     

Results 51 - 60 of about 108
< Prev        Next >
 

Wilderness Society Testimonial

Leading conservation group increases company-wide collaboration with Aspect Professional Services’ Microsoft Lync deployment.
Date: 3/28/2014       
Professional Services


Guide One Insurance Customer Testimonial

A leading provider of insurance for churches, increases employee collaboration with Aspect Professional Services’ Microsoft Lync deployment.
Date: 3/10/2014       
Professional Services


FCS Financial Case Study

This FCS Financial case study provides details on how Aspect helped them achieve considerable results with Microsoft solutions.
Date: 10/22/2013       
Professional Services


Aspect Unified IP Inbound Contact Data Sheet

Aspect Unified IP brings all contact options together, in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimizes customer effort, providing a differentiated multichannel, multi-choice customer experience across voice, email, web chat, IM, social and SMS. Makes it easier for customers to do business with you providing for a differentiated customer experience, and internally, simplifies your business processes so it is easier to do business
Date: 10/17/2013       
Contact Center


Aspect Workforce Management Data Sheet

Staffing represents the majority of a contact center’s budget. Finding a way to be as efficient as possible with staff, without sacrificing customer service level or collections yields can be a real challenge.
Date: 10/11/2013       
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management


Charter Communications Case Study

This Charter Communications case study discusses how the company achieved great results with the help of Aspect Professional Services and Aspect's workforce management capabilities.
Date: 10/11/2013       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management


Computer Sciences Corporation Case Study

This Computer Sciences Corporation case study provides detail on how the company achieved significant results with Aspect Unified IP.
Date: 10/11/2013       
Customer Service, Other, All Case Studies


Turning the Potential of Unified Communications into Results in the Contact Center

This Aspect case study provides detail on how Seamless Customer Service helps Aspect Technical Services achieve measurable improvements in customer satisfaction.​
Date: 9/25/2013       
Contact Center


Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
Contact Center


PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
Contact Center, Aspect Quality Management


Results 51 - 60 of about 108
< Prev        Next >