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Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 1/12/2017       

Discovering Emerging Trends in Data White Paper

Speech analytics is a powerful tool, but you are missing significant value if you have to rely on existing knowledge to identify new trends that might be appearing in your data. Learn how Aspect EQ Engagement Analytics reveals valuable new insights completely organically.
Date: 1/9/2017       

Contact Center Capabilities Assessment eBook (abridged)

This preview version of the full eBook (available for download upon completion of the capabilities self-assessment) features excerpted pages highlighting examples of the benchmark data we collected from 300+ businesses about their contact center capabilities and objectives.
Date: 9/28/2016       

Aspect Via: Customer Engagement Center Brochure

Aspect Via is designed as an all-in-one, all cloud Customer Engagement Center with everything companies need to deliver great customer experiences — and win the hearts and minds of consumers.
Date: 9/21/2016       

Aspect CallMe Data Sheet

Aspect CallMe lets customers get connected with the right customer service agent by sending “Call Me” as an SMS text message to the same toll-free number customers would otherwise call.
Date: 7/1/2016       

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       

ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       

Results 1 - 7 of about 133
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