Resources

Aspect Professional Services Business Consulting Data Sheet

Tools for the Mobile Workforce White Paper

Aspect Workforce Mobile Data Sheet

BAC Credomatic Case Study

Complete Nutrition, Franchisee Collaboration Solution Case Study

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Aspect Professional Services Business Consulting Data Sheet

Identify how you can optimize your Aspect investment for better business continuity, agent empowerment and customer experiences.
Date: 5/5/2021
Professional Services

Tools for the Mobile Workforce White Paper

As it’s become commonplace for more agents to work from home Aspect offers contact centers a mobile application that mimics the desktop option. Smartphone access enables access to WFM scheduling, performance metrics in real time.
Date: 4/29/2021
Workforce Optimization, Aspect Workforce Management, Aspect Workforce Optimization

William Hill Case Study

Global online betting and gaming company using Aspect’s WFM Assessment Tool certified by Frost & Sullivan.
Date: 3/30/2021
Workforce Optimization, Aspect Workforce Management

Call Design - Homecare Medical - Aspect Workforce Management Case Study

Call Design - Homecare Medical - Aspect Workforce Management Case Study
Date: 1/28/2021
Contact Center, Workforce Optimization, Aspect Workforce Management

Aspect Cloud Hosting White Paper

In this white paper, learn more about the scalability and reliability built into our patented, proven cloud hosting architecture.
Date: 7/31/2020
Aspect Quality Management

Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Date: 7/14/2020
Workforce Optimization, Aspect Workforce Management

Aspect Engagement Analytics Connector for Aspect Performance Management Datasheet

Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Date: 6/26/2020
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics

BAC Credomatic Case Study

Self-service bots and live agents team up to deliver exceptional customer experiences.
Date: 6/15/2020
Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform

What You Need to Know About Aspect Workforce Management in the Cloud

Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Date: 1/24/2020
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization

Globe Telecom Case Study

Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Date: 6/17/2019
Contact Center, Aspect Unified IP

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