Inbound Voice
ACD | Intelligent Routing
Outbound Voice
Proactive Outreach | Predictive Dialing | Auto Dialing
Omnichannel Agent
SMS | Messaging | Social
CX Automated Agent
IVR | Digital Self-Service
Financial Services | Healthcare | Retail | Utilities | Telecom | Transportation | Travel/Hospitality | Education | Government
Workforce Management
Volume Forecasting | Scheduling | Tracking
Performance Management
Coaching | Performance Data | Gamification
Quality Management
Quality Monitoring | Recording
Workforce and Interaction Analytics
Speech Analytics | Text Analytics | Trend Discovery
Consultancy | Implementation | Business Intelligence/Optimization | Workforce Automation Innovations | Customer Experience Innovations
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Upcoming Events
Webinar Replays
ASUGA
Aspect Community for Customers, Partners and Developers
Download Aspect CXP
Download Aspect Prophecy
Evolution Login
Call: 1-800-999-4455 (North America)
See Global numbers
Send us your question
Press Releases
Aspect News
Press Contacts
Call: 1-888-547-2481 (North America)
Chat Now
Global Office Locations
See Global Numbers
In this white paper, learn more about the scalability and reliability built into our patented, proven cloud hosting architecture. Date: 7/31/2020 Aspect Quality Management
Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.” Date: 7/14/2020 Workforce Optimization, Aspect Workforce Management
Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM. Date: 6/26/2020 Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics
Self-service bots and live agents team up to deliver exceptional customer experiences. Date: 6/15/2020 Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform
Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud. Date: 1/24/2020 Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization
Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP. Date: 6/17/2019 Contact Center, Aspect Unified IP
Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels. Date: 4/16/2019 Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management
Austria’s leading logistics and postal services provider Date: 12/7/2018 Professional Services, Aspect Workforce Management
Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship. Date: 10/26/2018 Workforce Optimization, Aspect Engagement Analytics
Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free. Date: 10/17/2018 Contact Center, Aspect Via Platform