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Complete Nutrition, Franchisee Collaboration Solution Case Study

Aspect Customer Experience Platform (CXP) White Paper

Asurion Case Study

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Aspect Engagement Analytics Connector for Aspect Performance Management Datasheet

Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Date: 6/26/2020
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics

BAC Credomatic Case Study

Self-service bots and live agents team up to deliver exceptional customer experiences.
Date: 6/15/2020
Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform

What You Need to Know About Aspect Workforce Management in the Cloud

Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Date: 1/24/2020
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization

Globe Telecom Case Study

Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Date: 6/17/2019
Contact Center, Aspect Unified IP

CX Pro’s Guide to Speech Analytics

Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels.
Date: 4/16/2019
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management

Austrian Post Case Study

Austria’s leading logistics and postal services provider
Date: 12/7/2018
Professional Services, Aspect Workforce Management

Speech Analytics Solutions for Energy & Utility Companies Brochure

Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship.
Date: 10/26/2018
Workforce Optimization, Aspect Engagement Analytics

Hoist Finance Case Study

Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Date: 10/17/2018
Contact Center, Aspect Via Platform

Savvy Case Study

Savvy is focused on serving customers with the very latest technology to constantly improve the speed and accuracy of their service and offer the very best product features and pricing to their customers.
Date: 10/9/2018
Contact Center, Aspect Via Platform

The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.
Date: 9/27/2018
Contact Center

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