Resources

Austrian Post Case Study

Hoist Finance Case Study

Savvy Case Study

Ring Case Study

UnionBank of the Philippines Case Study

     
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Globe Telecom Case Study

Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Date: 6/17/2019       
Contact Center, Aspect Unified IP

Austrian Post Case Study

Austria’s leading logistics and postal services provider
Date: 12/7/2018       
Professional Services, Aspect Workforce Management

Hoist Finance Case Study

Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Date: 10/17/2018       
Contact Center, Aspect Via Platform

Savvy Case Study

Savvy is focused on serving customers with the very latest technology to constantly improve the speed and accuracy of their service and offer the very best product features and pricing to their customers.
Date: 10/9/2018       
Contact Center, Aspect Via Platform

The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.
Date: 9/27/2018       
Contact Center

University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 6/18/2018       
Contact Center

Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 6/6/2018       
Workforce Optimization, Aspect Workforce Management, Aspect Via Platform

UnionBank of the Philippines Case Study

UnionBank taps Aspect Software to help with the bank’s digital transformation.
Date: 6/5/2018       
Contact Center, Aspect Unified IP, Aspect Quality Management, Aspect Workforce Management

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 4/16/2018       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management

10 Ways to Improve the Customer Experience and Your Bottom Line through Self-Service eBook

Read this eBook to understand the important ways self-service helps companies meet the needs of today’s “do it themselves” consumers while also improving the operational bottom line.
Date: 10/5/2017       
Contact Center

Results 1 - 10 of about 106
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