Optimize Your Cloud Contact/Call Center With Multichannel Solutions | Aspect

2018 Aspect Agent Experience Survey

What motivates, satisfies and encourages customer service agents?

The Results Are In.

See what customer service agents are saying about their engagement and satisfaction, the impact of AI in the contact center, the tools they use, working in the Gig Economy and more.


Part One: Key Index Findings
NOW AVAILABLE

Infographic: Inside the Hearts and Heads of Customer Service Agents
NOW AVAILABLE

Part Two: The Gig Economy
NOW AVAILABLE

Infographic: The Gig Economy
NOW AVAILABLE

Part Three: Agents and AI
NOW AVAILABLE

Infographic: Agents and AI
NOW AVAILABLE


Ready to explore ways to increase your customer service agent’s satisfaction and engagement? Aspect has an expert team and a user-friendly, comprehensive suite of tools to assist you. Visit www.aspect.com/workforce-optimization to learn more.

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