Unfortunately we cannot activate your card at this time. We can connect you with an agent now or help you find a nearby branch. Please say agent or find branch.

One moment please…

We found you near 90 University Place. The closest Monument Bank branch is at 835 Broadway, New York, 10003. I can repeat the address, or send a text message with directions. Please say repeat address, or directions.

No problem. You will receive a text message with the address and a link

to directions.

u23_start u23_end u23_line

Find branch.

Directions, please.

This demonstration shows how a technical glitch doesn’t need to result in a hang-up - the application can still be of help.

 

After the failed activation attempt, the IVR flow acknowledges the technical difficulty and offers to connect to an agent or find a branch where the customer can get assistance. This demonstrates the use of a Geolocation API that works with any cell phone via cell tower triangulation, integrating directly with the mobile carrier.

CONTINUE

After the opt-in from the caller, the Geolocation API finds the cell phone and a nearby branch. The IVR offers a text message with a link to a map and directions.

CONTINUE

          Tap the new message notification

          to continue.

Getting proactive help during a phone call through a text message that leads to rich information pertinent to the current transaction and stage in the customer journey contributes to the perception of “Monument Bank is easy to do business with!” - something every business strives for.

Getting proactive help during a phone call through a text message that leads to rich information pertinent to the current transaction and stage in the customer journey contributes to the perception of “Monument Bank is easy to do business with!” - something every business strives for.

 

This concludes our demonstration.

 

 

Return to the Debit Card Activation page or tap the Home button at the bottom of the phone to start again.

Tap the link in the message to see a map and get access to directions to the branch.

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