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Automated Self-Service Script

Hello, Mr. Rogers. This is Sarah from Dr. Greene’s office. I see that you would like to reschedule your appointment. Is that correct?

Yes

You are a patient of Dr. Greene’s you have an upcoming annual physical scheduled. As a courtesy, Dr. Greene’s office has implemented an interactive appointment scheduling application which notifies patients about their upcoming appointment, gives them the option to confirm, cancel or reschedule; and connect to a live clinician or staff member if they have further questions all through SMS.

You opted in to this service and you have used it before so you have it saved in your contacts.

Tap the message alert.