1:40 PM


Automated Self-Service Script

Notice the seamless transition from SMS to voice and the staff member knew exactly what David needed prior to their conversation — so David did not have to repeat or explain his issue. A one-way appointment reminder turned into a two-way conversation over SMS and moved to live assistance when the customer needed it.

This concludes our demonstration. To restart the interaction please press the Home button on the phone.

Hello, Mr. Douglas. This is Sarah from Monument Bank. I see that you would like to reschedule your appointment. Is that correct?