Automated Self-Service Script

The day after the in-store experience, Monument Outdoors sends the customer a request to complete a short survey – again over a direct message on Twitter. It is the channel of the customer’s choice after all!


The ITR solution can analyze the free-form responses and provide aggregated feedback on sentiment collected through this survey.

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Hi, this is Marvin from Monument Outdoors. You have a question about how to take good care of your new cookware?