Automated Self-Service Script
The day after the in-store experience, Monument Outdoors sends the customer a request to complete a short survey – again over a direct message on Twitter. It is the channel of the customer’s choice after all!
The ITR solution can analyze the free-form responses and provide aggregated feedback on sentiment collected through this survey.
Hi, this is Marvin from Monument Outdoors. You have a question about how to take good care of your new cookware?