Strengthen your business with our resources

In this Ask Aspect, we chat with Shawn McCormick, Lead Product Manager, on workforce management tools, the benefits of a unified platform, and the evolving role of AI in workforce technology.

Compared to competitors, Aspect offers a superior workforce management solution with innovative, flexible, and scalable tools that provide advanced forecasting, automation, and seamless integration, ensuring businesses of all sizes achieve efficiency, compliance, and long-term growth.

Aspect has been named a Frost Radar Leader in Workforce Engagement Management for 2024, highlighting a commitment to innovation and growth.

Explore how real-time feedback and communication tools can enhance employee engagement, performance, and retention in contact centers, particularly in remote and hybrid contact centers.

In this Ask Aspect, we chat with Mary Ward about key pain points in workforce management and how Aspect's new Workforce Experience tool will simplify these challenges while addressing the evolving needs of contact centers.

Effective performance management software can help contact centers improve employee productivity, foster continuous improvement, and enhance customer interactions by providing real-time feedback, goal tracking, and data-driven insights.

Schedule adherence measures actual vs scheduled work time. Learn how to improve it with better scheduling, tracking, and engagement initiatives.

In this installment of "Ask Aspect," Colin Whelan shares his expert insights on the evolving role of AI in workforce management, the importance of colleague-focused strategies, and how flexible work-life balance are reshaping contact center operations.

A leading U.S. pet product manufacturer improved customer service and performance by implementing Aspect’s workforce engagement solutions, boosting service levels, reducing call abandonment, and enhancing multi-channel support.

Aspect partnered with Best Egg to improve their WFM and dialing operations processes for more clarity on duties and responsibilities along with increased visibility to multiple lines of business.

The Company is a global media and technology company. From the connectivity and platforms they provide, to the content and experiences they create, they reach hundreds of millions of customers, viewers and guests worldwide. With over 180,000 employees, including approximately 55,000 contact center agents, their WFM needs are one of the most expansive in the world.