案例研究

     

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VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 2016/6/30       
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Customer Service, Business Outsourcer, Other

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 2016/5/20       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 2016/4/14       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Government, Self Service Voice Portal / IVR

 

Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 2016/4/5       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Retail, Performance Management, Quality Monitoring and Management

 

Melco Embroidery

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2016/2/22       
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Customer Service, Aspect Zipwire, Manufacturing

Results 1 - 5 of about 38
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