案例研究

     

Results 1 - 5 of about 74
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Valley Medical Center Case Study

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 2017/1/12       
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Multichannel Contact: Email, Chat, IM, SMS, Healthcare, Workforce Management, All Case Studies

 

VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 2016/6/30       
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Customer Service, Business Outsourcer, Other, All Case Studies

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 2016/5/20       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer, All Case Studies

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 2016/4/14       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Government, Self Service Voice Portal / IVR, All Case Studies

 

Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 2016/4/5       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Retail, Performance Management, Quality Monitoring and Management, All Case Studies

Results 1 - 5 of about 74
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