Aspect acquired Voxeo in 2013, bringing all of Voxeo’s innovative mobile self-service tools, IVR development platform and global hosting infrastructure together with the robust Aspect contact centre portfolio and workforce management suite.

The result? The industry’s most comprehensive, integrated solution for delivering seamless omnichannel experiences, elevating customer engagement and building brand loyalty.

Find the most up-to-date version of your favourite Voxeo self-service tools and platforms, see demos of new interactive mobile self-service solutions, download white papers or find out where to go for customer support below.

Tools and Platforms

Aspect® Customer Experience Platform (CXP)

CXP makes it easy to design, implement and deploy customer contact applications across multiple communications channels.

Mobile Developer Framework

Easily build applications that leverage the capabilities of consumers’ mobile devices.

 

Aspect CX Designer

Create IVR and automated text response applications with an easy-to-use web based interface.

Service Provider Platforms

Advanced application lifecycle management tools and a standards-based development environment offering native SIP support.

 

Aspect CXP Business User Interface (BUI)

Empower non-technical users to make basic UI and operational changes (without a developer) with our friendly web-based interface.

SIP Application Server

Intelligently screen, route, transfer and initiate traditional and SIP calls.

 

IVR Developer Portal (Evolution)

Aspect's cloud customer and developer portal for all things self-service.

Telecom APIs for CEBP

APIs that automate background processes and notifications to improve internal productivity.

 

Aspect Prophecy VoiceXML IVR Platform

Ideal for use by service providers, the Aspect Prophecy platform provides a robust environment for multi-tenant IVR applications.

Aspect® Customer Care Centre

Visit the Aspect Customer Care Centre where you'll find a searchable knowledge base, online discussion groups where you can leverage the knowledge of your fellow developers, and access to our expert analysts.

CONTACT SUPPORT

See Aspect in Action