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Workforce Primer

What is workforce management?

Learn everything you need to know about WFM, from its importance to the key features that make a WFM solution effective.

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May 2021

Leverage gamification to level up contact center service and support

Gamification

Customer experience is especially important in your contact center's service and support teams, and there are some easy steps you can take to ensure exceptional customer support - and therefore increased loyalty and profits.

Gamification
KPIs

Case studies

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Aug 2024

NRTC saved 100 hours annually with workforce automation (in partnership with Call Design)

Automation

Learn how the National Rural Telecommunications Cooperative (NRTC) transformed their workforce management with Alvaria Workforce, reducing manual tasks, improving scheduling, and saving over 100 hours annually.

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