Workforce Experience™ (WFX) empowers teams to collaborate, communicate, and simplify workdays across business units—available exclusively with Aspect Workforce.
Seamless shift management and self-scheduling
Transparent display of staffing availability
Predictive approvals for time off requests
Predictive analytics for time off approvals
Watch WFX in action
Simplify scheduling challenges
Refine inefficient schedule management
WFX provides agents with intuitive, self-service features that help automate scheduling tasks—saving time and reducing friction for both mangers and their employees.
Empower agents. Elevate performance.
Reorganize imbalanced work loads
When agents lack the autonomy to manage their own schedules, it leads to frustration and avoidable turnover. WFX empowers agents with greater control over their schedules—enabling real-time adjustments that drive higher job satisfaction and performance.
Accelerate user adoption, drive real value
Simplify clunky user experiences
Agents are often asked to adopt complex systems that have more features and capabilities than they need. With a simplified interface and intuitive features that fit seamlessly into their daily routines, WFX accelerates onboarding time and improves user adoption.
Transparent communication
Realign organizational miscommunication
Reduce back-and-forth communication surrounding shift management by giving employees clear schedule visibility. Self-service allows employees to view transparent options for shift adjustments based on preferences and review the status of time off requests through proactive notifications.
Connect your workforce data
Streamline schedule management and add value to existing investments with seamless integration between Aspect Workforce™ and WFX. Improve intraday management and scheduling changes with integrated workforce functionalities.
Integrate siloed data sources
Add value to existing investments with seamless integration between Aspect Workforce™ and our newly designed workforce experience. Enhance collaborative efforts and workflow efficiency across your business with robust connections between workforce tools.
Enhanced privacy by design
Workforce Experience is not only SOC2 compliant, but also adheres to the seven principles and framework emphasized in privacy by design. Effortlessly balance user privacy and security with a user-centric interface made for ease-of-use.
Mitigate data privacy risks
Our latest workforce experience is not only SOC2 compliant, but also adheres to the seven principles and framework emphasized in privacy by design. Effortlessly balance user privacy and security with a user-centric interface made for ease-of-use.
Aspect simplifies common scheduling and reporting challenges, allowing us to focus on higher-level objectives and optimize our operations in ways that weren’t possible before.
See how Aspect drives measurable results for 2M employees worldwide
