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Customer experience is especially important in your contact center's service and support teams, and there are some easy steps you can take to ensure exceptional customer support - and therefore increased loyalty and profits.
How to buy contact center software
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How a global media company saved money by enhancing customer satisfaction
A global media and technology company improved customer service and workforce management by consolidating call queues and centralizing workforce data using Aspect Workforce, while also integrating a Microsoft Teams chatbot to simplify agent scheduling and enhance operational efficiency.
How we helped Asurion increase employee satisfaction and lower absenteeism
Discover how Asurion's innovative use of Aspect technology solutions transformed their contact center operations, boosting employee engagement, reducing absenteeism, and improving customer service.
BC Services boosts employee retention in just 4 weeks
Discover how BC Services, a prominent accounts receivable management company, transformed its call center operations using innovative game mechanics.
RCN boosted employee productivity with real-time metrics
Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.
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