Leading insurance providers need leading Workforce Management

Built for leading insurance brands, Aspect aligns your entire workforce to your claims, underwriting, and compliance policies while unifying management across adjusters, contact centers, and field teams. Forecast demand your way and schedule confidently across regions and time zones.

Turn every data point into an opportunity to make informed, real-time decisions. Aspect empowers intraday management to flex staffing rapidly, safeguard service targets, and turn claims volatility into an edge.

For property and casualty insurers, Aspect WEM helps your staff streamline claims and improve the policyholder journey by matching capacity to volume, simplifying handoffs, and strengthening operational control across contact center and back office.

Make progress measurable. Aspect establishes operating rhythms and KPI reviews so leaders can track service levels, adherence, and cost-to-serve and act on what matters.