Modernize the American Express approach to WEM

From day one, American Express achieves the outcomes that matter. Lower costs, faster schedules, and reduced compliance risk–without disruption. Proven value in weeks, not quarters.

Plan confidently across complex operations with long-range forecasting and real-time schedule automation. Audit-ready trails, policy automation, and role-based controls strengthen compliance and governance. Seamless tech-stack integration means transparent pricing and true flexibility– without lock-in.

From global operations and unionized teams to multi-entity structures, complexity is table stakes here. The platform adapts to AMEX’s unique labor models, policies, and time zones, supporting both contact center and back-office operations natively - so growth and scale never become blockers.

AMEX needs WEM that plans further, adapts faster, and governs smarter- without adding services overhead or vendor lock-in. With an open, best-of-breed approach, you maintain freedom of choice in CCaaS while gaining the forecasting depth, compliance rigor, and automation needed to deliver value faster.