Manage work-life needs from anywhere
Increase agent satisfaction and retention
Aspect WFM gives agents the flexibility and control they expect—fostering greater autonomy, reducing day-to-day friction, and driving higher job satisfaction.
Drive operational agility
Agents can manage their schedules anytime, anywhere—reducing delays and improving adherence.
Accelerate decision-making
Real-time mobile access means agents can submit schedule changes and time off requests instantly, giving managers immediate visibility into request volume and can approve or adjust with just a few taps.
Put workforce engagement in the hands of your frontline
Our new native mobile app is available on iOS and Android app stores. This app is available to users on the new Cloud Workforce (WFX).
Edit Schedule
Quickly make direct schedule modifications, including the option to edit a request while viewing schedule.
Submit Requests
Submit schedule changes on the go with workflows built for schedule-related requests.
Partial Approval for Multi-Day Requests
Allows managers to approve some days while denying others, within a single submission.
Group & Personal Account Balances
View daily personal and group time-off balances directly within the mobile calendar and request flow, reducing denied requests.
Requests Viewer
Employees can view and manage all schedule change requests and their statuses—pending, approved, or denied—directly in the mobile app.
In-App notifications
Provides users with timely updates about their schedule requests, such as time off, break changes, or shift changes.
View Schedule
Allows employees to view their day’s schedule at a glance with a calendar interface and schedule display features.
