Aspect WorkforceOS v.24.1 is now available
Introducing call volume forecasting capabilities along with improvements to intraday timelines, staffing constraints, and automatic re-forecasting. Enhance your operations with powerful updates developed to streamline processes and enable data-driven decision making across your workforce.
Changelog: Schedule management
New Features
Call volume forecasting using historical data and supplied external factors.
Improvements
- Enhanced Workflow Management with Net Staff
- Bulk End Date Setting for Employee Skills
- Automatic Re-forecast in IDP - introduces a configurable and optional AutoRun job that mirrors the existing 'difference between actual and forecast' functionality found in the Re-forecast option.
- An option for Trial Schedule Intraday Timeline is now available, allowing our Workforce Analysts to visually see the impact to scheduled offline time and breaks and lunch schedules, prior to schedules being published.
- Min/Max Staffing Constraints for Target Staff Calculation
- Enhanced Data Copy/Paste Functionality in RD Access
- The Employee Seniority field in WEM has been updated to eliminate its status as a required field.
- The segment request interface has been updated to improve user experience by automatically selecting the "All Day" box by default.
Fixed
The memo icon has been reintroduced to the WEM segment view for WFM Web Users.
