Transform your workforce management with intelligent forecasting
Now GDPR-compliant and expanding globally— available in the UK in December 2025, and the EU and Canada in February 2026.
Our new intelligent forecasting automatically predicts call volumes daily, saving your team valuable planning time while delivering precision insights powered by Aspect's predictive AI.
Empower employees with the new Performance Hub — providing comprehensive performance data and historical insights that drive engagement and growth.
Admins gain powerful new capabilities to view and compare employee and team schedules side-by-side, with detailed work assignments providing a complete workforce overview at a glance.
Changelog
- NEW: Intelligent AI Call Volume Forecasting in Dashboard
- Generated using Aspect's predictive intelligent AI forecasting model
- Provides users with an auto-generated forecast solution that updates daily for every forecast group
- Saves workforce analysts and planners time by creating an updated forecast using Aspect's new predictive intelligent forecasting
- NEW: Employee Performance Hub
- Empowers employees with transparent performance insights that drive engagement and unlock their professional potential
- New date picker lets employees view historical performance data for a custom date range or specific day
- NEW: Admins can now view employee or team schedules (supervisor access coming soon)
- View an employee or team schedule and see who is working when
- View detailed schedule information to see exactly what work is assigned
- View multiple employees' schedules at the same time to compare them and review the whole team's work at a high level
- NEW: GDPR Compliance
- Now adheres to GDPR compliance standards
- NEW: Now availability in UK, EU, and Canada (dates subject to change)
- UK: Expected December 2025
- EU: Expected February 2026
- Canada: Expected February 2026
- NEW: Schedule Preferences renamed to Activity Templates
- IMPROVED: User Management
- All active Workforce employees are now visible in the main User Management page with status field for clarity (New status 'Available')
- Enhanced search, filtering, and column sorting
- Streamlined employee invites
- Simple inline and bulk action options
- IMPROVED: Containers functionality
- Intelligent container detection uses WFM's Segment Entry Rules to identify when containers are needed and auto-adds them to schedule requests
- Activity editor now includes an optional Container section that appears only when needed
- FIXED: Minor bug fixes
