Workforce Management In the Cloud

Aspect Via Workforce Management - Award-winning Enterprise Workforce Management in the Amazon Cloud

Enjoy the best of both worlds with Aspect Via Workforce Management (WFM).

Aspect Via WFM brings Aspect’s #1 rated workforce management solution to the Amazon Web Services (AWS) cloud delivering all the rich features of WFM on-premises with all the benefits of a SaaS offering, including rapid implementation time, easy scalability, low total cost of use, built-in high availability and continuous delivery of best-in-class new features seamlessly provided to customers.

Pelorus Award

The Most Respected Name in Workforce Management

Fortune 500

For decades, Fortune 500 companies have chosen Aspect® Workforce Management as the backbone for their contact center workforce management needs. Aspect Via WFM offers the same accurate customer interaction volume forecasting, flexible staff scheduling and precise staff tracking to ensure a world-class customer experience while efficiently managing valuable labor resources.

Compatible with virtually all popular ACDs and routing platforms, this cloud WFM solution puts the elegant power of Aspect WFM to quick and productive use at a remarkably low monthly price – no matter the size of your deployment, since Aspect Via WFM scales from 100 to 15,000 agents.

Modern Graphical Interface Agents and Supervisors Love

Aspect Via WFM sports the most modern icon and widget-based graphical user interface available on the market today, so agents, supervisors and workforce management staff are more fully engaged in providing memorable, happy experiences to customers.

WFM Dashboard

The First Step on the Journey to a Full Set of Amazon Cloud Solutions

Aspect Via Workforce Management is the first in our forthcoming Aspect Via Workforce Optimization suite of AWS-based, integrated, workforce optimization (WFO) offerings that include Performance Management, Coaching, Recording, Evaluations, Speech Analytics and other components of the WFO on-premises portfolio.

We are paving the way for a smooth transition to the cloud from existing Aspect or third party workforce management solutions. Aspect Via WFM is a great first step towards our Aspect Via Customer Engagement Center, a full AWS cloud-based suite including contact center interaction management, self-service and workforce optimization complete with unified administration and reporting.

Aspect Via Cloud

“We want to exceed customer expectations. One way to accomplish this in the contact center is to answer calls within our service levels. We don’t want customers waiting. The only way we can meet that requirement is to ensure that we have the appropriate number of agents in the contact center at all times.”

– Isabel De Almeida, VP, Workforce Operations commenting on WFM



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