Available as an on-premise or cloud solution—whether you need a public, hosted or virtual private cloud environment—our award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.
- Easy forecast and scheduling of all interaction channels including:
- multi-session chat
- social media and others
- Real-time intra-day tracking that quickly surfaces challenges with agents off schedule
- Automatic updates for historical patterns and calculating shrinkage
- Unlimited "what-if" scenarios to understand the impact of unexpected variations in staff availability and contact volumes on service levels and budget
- Real-time alerts when performance is out of tolerance