Finding the balance between staffing supply and demand has never been easier. With Aspect® Workforce Management™ software, you can accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.
- Forecast staffing requirements across all customer-facing inbound, outbound, and back office resources in the contact center.
- Accurate forecasting and scheduling of voice, multi-session chat, email, social media and other interactions channels
- Automatic historical pattern update and calculation of shrinkage enables best possible forecasting models
- Unlimited "what-if" scenarios to understand the impact of staff, budget or demand variations
- Real-time alerts when performance is out of tolerance