Our most comprehensive call center workforce management software package is designed with the entire enterprise in mind. In addition to all of the capabilities of Aspect Workforce Management Advanced, this package integrates more advanced performance management, coaching, desktop analytics and back office optimization. Components include:
- Aspect Performance Management Enterprise - Powerful data analysis that can be integrated with any contact center or back office system as well as full coaching workflows.
- Aspect Desktop Analytics - Deep insight into every keystroke and application on the employee desktop whether in the front or back office.
- Aspect Back Office - All the work distribution, tracking, and performance monitoring needed for an efficiently running back office operation.
The Aspect Workforce Management Enterprise package will allow you to manage your entire enterprise workforce as effectively as it can be managed.