Workforce Engagement Management Software

Make performance about people, not numbers

Aspect Performance gives contact center managers real-time visibility into individual and team KPIs, enabling data-driven coaching that improves agent outcomes. Set clear goals, deliver continuous feedback, and align performance to business strategy — all from a single dashboard. Unlike spreadsheet-based tracking, Performance automates the loop from measurement to coaching action.

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  Clear tracking of KPIs for individuals and teams
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  Continuous feedback loops from management
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  Strategic goal alignment for workforce cohesion

How a leading car company improved KPIs across the board

Set new standards for high-quality service

 Aspect Quality enables contact centers to evaluate every customer interaction with customizable scorecards and PCI-compliant recording. Automated coaching workflows surface improvement opportunities and deliver feedback to agents without manual supervisor effort. Build consistent service standards that scale across teams, channels, and locations.

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  Customizable, PCI compliant recording
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  Automated coaching and feedback tools
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  Goal-aligned employee evaluation options

How RCN improved their NPS by 41 points

Productivity meets play

Aspect League turns routine contact center work into engaging competitions tied directly to your KPIs. Create challenges, reward top performers, and build a culture of recognition that reduces turnover and boosts morale. Gamification isn’t a gimmick — it’s a proven engagement strategy that connects daily tasks to meaningful goals.

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  KPI-aligned challenges and competitions
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  Integrated recognition and rewards systems
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  Foster a work culture of collaboration

How a sales & marketing company saw a 2.14% improvement in close rates