Aspect CXP Pro, the combination of Aspect CXP, our industry-leading application server and lifecycle management suite, and Aspect Prophecy, a highly compliant VoiceXML and CCXML engine, give you everything you need to power Modern IVR applications.
Whether it’s about basic call routing, proactive outbound IVR, or inbound self-service – we’ve got you covered. Applications include information retrieval, telephone surveys, order status, emergency notifications, virtual receptionists, conferencing solutions, voice verification and more.
All applications can be powered by basic touch-tone (DTMF) control, menu-driven speech recognition, or even free natural speech, to provide the best experience possible.
Gather customer information and match it with data from your CRM and back-office systems to deliver personalized, conversational service. Use voice biometrics to add an extra layer of security.