Aspect NLU transforms text-based self-service into natural, two-way, powerful interactions. While simple automated interactions guide users through a predefined set of options, NLU complements Aspect’s CXP Pro solution for omni-channel self-service by actually understanding customer intent and providing the ability to answer open-ended questions which is essential to improving success rates for more sophisticated tasks.
Let your customer open an account, book a hotel room, order items, change appointments, and more – all using their own words, rather than being confined by rigid syntax.