Text messaging (SMS) is perfect for delivering outbound notifications like order confirmations and appointment reminders to mobile phones. For many customers, the convenient nature and additional privacy of interactions on text channels better fits their busy, multi-tasking lifestyle than a long phone call to an IVR or agent.
Aspect's Interactive Text Response (ITR) solution transforms one-way notifications into two-way conversations, empowering your customers to do much more, at a fraction of the cost of agent-assisted service:
- Automated appointment rescheduling that increases patient show-up rates
- Payment notifications that allow on-the-spot collections vs. mere reminders
- Upsell opportunities for retail, telco, and more