Older solutions such as traditional text banking had your customers remember cryptic commands such as “BAL” to retrieve account balance, or “LAST” to get the last 5 transactions.
Aspect Natural Language Understanding (NLU) lets you offer your customers a way to use “plain English” (and many other languages) when conversing with an automated assistant, dramatically lowering the hurdle to using these systems. Deploying NLU for your digital self-service results in less “Invalid command, please text HELP for help” and more customer satisfaction as well as cost savings through increased automation.
Aspect is investing a lot into the topic of NLU. To get an idea of our thought leadership in the space, please have a look at our NLU Lab. The Aspect NLU Lab is dedicated to the advancement of chatbot applications through the sharing of knowledge, best practices, experiences, and success stories.