Aspect Via is a cloud-based contact center and workforce optimization platform that provides a strong foundation for delivering better customer experiences, along with the ability to deploy solutions for interaction management, self-service, workforce optimization and more. By layering on best-of-breed applications, enterprises can meet customer expectations, enhance the agent experience, meet KPIs and increase CSAT scores.
Aspect Via Supports the Following Contact Center Solutions:
- Interaction Management, WFO, and self-service capabilities
- Shared real-time and historical reporting
- Personalized, role-based UX for agents, team leads, and administrators
- A rich set of APIs to support external integrations including dashboard widgets and CRM systems