The Aspect Via™ Customer Engagement Center™ (CEC) is a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise. Based entirely on proven technology from Aspect’s comprehensive portfolio while utilizing our latest next-generation components, Aspect Via CEC brings the full convenience, security and reliability of the AWS clouds.
- Native IM, WFO, and self-service capabilities
- Common configuration and administration across all capabilities
- Shared real-time and historical reporting across all capabilities
- Personalized, role-based UX for agents, team leads, and administrators
- Continuous delivery of new features thru a reliable SOA cloud architecture