The Aspect Via Customer Engagement Center is a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise, based entirely on proven technology from Aspect’s comprehensive portfolio, all in the cloud, utilizing our latest next-generation components*.
Businesses can connect capabilities to enterprise data sources and business processes to productively engage, enable, and empower consumers, resulting in more loyal and profitable customer relationships.
- Native IM, WFO, and self-service capabilities
- Common configuration and administration across all capabilities
- Shared real-time and historical reporting across all capabilities
- Personalized, role-based UX for agents, team leads, and administrators
- Designed for the cloud