Cloud Contact Center Solutions

A Complete Set of Flexible, Reliable Cloud-Based Options


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Aspect's cloud contact center solutions simplify and enhance the customer experience – quickly providing answers to questions. Our flexible, reliable cloud-based options handle inbound, outbound and blended interactions seamlessly, allowing up-to-date, personalized service to customers with ease—and cost savings.

Enjoy peace of mind with a comprehensive cloud call center and workforce optimization/workforce management solution with total redundancy and no single point of failure. Explore our cloud-based call center solutions.

 

An Award-Winning Cloud Contact Center - and So Much More

Aspect Via is the award-winning customer engagement platform for cloud contact center solutions that eliminates the barriers often dividing departments and fragmenting work flows.

This SaaS solution provides native contact center interaction management, workforce optimization and self-service (including IVR) capabilities, along with a common user interface for configuration and administration and shared real-time and historical reporting.

Learn more about Aspect Via.

Aspect Via Dashboard
 

The Premise Solutions You’ve Enjoyed Now in a Hosted Environment

Aspect® Hosted offers flexible adoption of market-leading multi-channel interaction management from Aspect Unified IP 7.3 and Aspect Workforce Optimization (including Aspect Back Office, Aspect Schedule Attendant, and Aspect Mentor). Deploy capabilities as need demands to drive improved economies and profitable results.

With Aspect Hosted, modernize or add functionality to your contact center and ensure proactive outreach compliance without bearing the burden of significant additional, up-front capital and IT investment.

Learn more about Aspect Hosted.

Aspect Hosted Architecture
 

A Complete Self-service Tool Set and Platform for Your Cloud Call Center

Aspect® CXP Pro self-service suite extends your cloud call center solution with robust omni-channel capabilities and ensures a seamless transition between self-service and live agents. Deployment options include The Aspect Cloud, on-premises, hosted or a hybrid environment.

The Aspect CXP Pro package provides a full set of tools to design, develop, test, deploy and analyze self-service applications – plus our industry-leading Aspect Prophecy IVR and telephony platform. Applications developed integrate with all Aspect contact center solutions as well as with third party contact center solutions.

Aspect CXP Pro

Learn more about Aspect CXP Pro.

 

A SaaS Contact Center Solution Focused on Customer Service Needs

Aspect® Zipwire® is a SaaS contact center solution for small to medium size call centers with a customer service focus. If your business is looking to differentiate the customer experience, help improve customer issue resolution, boost sales revenues and increase debt collections, Aspect Via is now available in North America, Europe and Australia.

Aspect Zipwire is best suited for SaaS contact centers in Latin America and Asia Pacific (excluding Australia) where Aspect Via is not yet available. Those interested in a cloud contact center solution located in a region where Aspect Via is available are encouraged to explore this more full-featured solution..

Aspect Zipwire Agent Tools

 

 

RELATED ARTICLES


Seven Questions to Ask Before Selecting a Cloud Call Center Solution

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Cloud Is Revolutionizing the Banking Industry with Omni-Channel Service

Businesses are Plugging into the Cloud Contact Center - Will Yours?

When Your Contact Center Needs Burstability, The Cloud Saves the Day

Your Customers Want Omni-Channel Service—How Are You Adapting?

Solving Common Contact Center Challenges with Cloud Technology

Five Reasons A Cloud Contact Center Isnt Right For You

 

What is a Cloud Contact Center?

A cloud contact center is software as a service (SaaS) that is deployed, stored and specifically architected for the cloud as defining characteristics. As multi-tenant software, It is able to be quickly deployed and is always up-to-date with new updates automatically applied out by the vendor.

Cloud contact centers are flexible: able to quickly adapt to changing business needs, scalable to more easily support bursts in traffic for seasonality and integrate with third party applications through open API frameworks.