Aspect Via Customer Engagement Center, a SaaS offering that replaces traditional contact center software barriers with native Interaction Management (IM), Workforce Optimization (WFO) and Self-Service/IVR capabilities plus a common user interface (UI) for configuration and administration and shared real-time and historical reporting.
Straight from the Aspect Cloud, Aspect Zipwire, brings omni-channel customer care, fully-featured agent and supervisor desktops and advanced reporting and recording capabilities, all backed by our world-class Service Level Agreement (SLA).
A proven, feature-rich customer engagement platform, delivered in a convenient cloud, on-premises, or hybrid solution. Simplify omni-channel interactions with superior inbound routing, multi-session contact handling, compliant proactive outreach capabilities and tight integration with industry leading CRM applications.
Provide a consistent customer experience and two-way dialogues over self-service channels such as IVR, SMS and Mobile Web that provide seamless movement from one channel to the next all while preserving contextual consumer information. A Self-service solution.
Aspect Prophecy delivers industry-leading inbound and outbound IVR capabilities on premise or in the cloud. A Self-service solution.
Aspect RTC Platform embraces the WebRTC (Web Real-Time Communications) standard allowing businesses to directly embed audio-only or audio & video conversations and collaboration functionality within their website or mobile customer care apps.
As customers increasingly turn to social networks for customer service, organizations can make unhappy consumers into customer advocates by turning social monologues into productive dialogues.
Use the Aspect Hosted cloud solution to selectively adopt our market-leading multi-channel call center, workforce optimization and telephone services, adding functionality to your contact center without significant upfront capital and IT investment.