On our

roadmap

Automates the difference between actual and forecasted data, removing manual intervention.

Set end dates for skills in bulk, streamlining updates.

Generate forecasts using historical and external data, with flexible input methods (e.g., import or copy-paste into grids).

Reuse previous campaigns without starting from scratch.

Allows full grid copying, including headers and values.

Over 2,000 assets enabled on setup.

Use the API to start and stop recordings. Deploy Quality on Public Cloud against a generic switch.

Accelerate integration with the new Aspect Developer Portal — your self-serve gateway to building with Aspect Cloud Workforce APIs. Access API credentials, explore interactive documentation, monitor usage, and manage Apps in one centralized, secure environment.

• Routing Set Simulation: Improvements increase flexibility in simulating routing sets, allowing for more precise customization in low-volume scenarios.
• Bulk Editing of Checker Rules: Enables bulk editing of multiple Checker Rules, significantly improving workflow efficiency and saving time on rule updates.

• System Module Speed: Enhancements to the System Parameter module improve database interactions, reducing delays and boosting overall system responsiveness.
• IDP Creation Speed: Optimization to reduce the time required for intra-day planning creation, enhancing the speed and efficiency of the process.
• Reduced IDP Locking Time: Updates minimize the time the system locks during IDP creation, allowing for quicker user interactions without interruptions.
• Improved Staff Allocation Speed: Performance enhancements to staff allocation updates allow for faster processing and more efficient staff management.

App for iOS or Android that lets agents manage their schedule on the go - view shifts, make changes, and submit requests right from their phone.

Empower agents with seamless shift trading. Notifications keep everyone informed while managing schedule changes effortlessly. The first version of Shift Trading for WFX will allow Employees to give their shifts to other Employees.

• KPI Manager Error Message: Enhanced error messaging in KPI Manager provides clearer and more actionable information, helping users troubleshoot issues more effectively.
• KPI Manager Self-Service: Users can now validate custom KPIs on their own by directly querying the database, removing the need to contact support or professional services.

Support up to 60,000 users with customizable profiles that automatically adjust to real-time demand fluctuations.

The Employee Dashboard contains a Schedule Quick View for daily shifts, a Performance Metrics view displaying key KPIs, and a Status Updates view for  changes.

The new Employee Request Table feature lets employees manage their schedule change requests by providing clear visibility into request status, waitlist positions, and feedback on decisions.

Streamline the agent onboarding process with powerful search, filtering, and bulk invitation tools. Our intuitive interface helps you efficiently manage your growing workforce.

Streamline authentication by accessing Workforce and WFX through your existing identity provider, with support for Azure Active Directory or Okta integration.

Empower employees with visibility into their personal account balances, including past usage, current balance, and future scheduled use — all accessible directly within their WFX account settings.

Streamline shift exchanges with an intuitive calendar interface that lets agents coordinate swapping shifts while maintaining staffing requirements and receiving real-time updates.

A centralized hub where employees can easily and seamlessly post and discuss shift trade requests.

Seamlessly connect your CCaaS platform with WFX through our flexible API framework. Our enterprise-ready solution streamlines integration with comprehensive documentation and self-service tools.

Visually explore and validate workforce forecasts with interactive charts and tools. Compare scenarios, analyze volumes, and make data-driven staffing decisions with confidence.

Seamlessly integrate your HR systems with WFX. Our secure API framework synchronizes employee data, time-off management, and shift preferences while streamlining workforce operations.

Reimagine historical schedule adherence with an intuitive, employee-first approach that simplifies schedule tracking while providing meaningful insights into performance patterns.

Deploy WFX globally with confidence. Our platform will meet international data protection and labor regulations while maintaining operational consistency across all territories.

Exploring features within app for supervisors.

AI-powered forecasting system that combines multiple predictive models to deliver the most accurate workforce demand predictions, optimizing staffing decisions across your contact center.

Real-time analytics dashboard delivers instant visibility into agent productivity and schedule adherence, enabling proactive coaching and data-driven performance improvements.

Monitor and optimize system performance with real-time analytics. Our intelligent dashboard tracks critical metrics, identifies bottlenecks, and ensures reliable operations across your workforce.

Elevate service quality with intelligent analytics that deliver real-time performance insights, enabling data-driven coaching and continuous operational improvement.

Instant alerts and updates delivered to agents and managers about schedule changes, shift availability, and time-sensitive workforce events.

Keep teams in sync with instant schedule updates. Our real-time system ensures agents and supervisors stay informed of changes, improving coordination and adherence.

Let employees choose and rank shifts through a personalized, interactive interface that improves satisfaction and scheduling accuracy.