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Meta description: Discover Karthi Gengaram's 17-year journey at Aspect, from Principal Engineer to Manager of Engineering, and learn about the experiences that have shaped his career in software development and team leadership.

Learn how to optimize customer service efficiency by effectively organizing contact center routing sets with expert strategies, best practices, and insights for workforce management software.

Discover actionable strategies that balance customer experience (CX) and employee experience (EX) to optimize workforce performance and boost business success in today's challenging environment.

Learn why advanced forecasting capabilities are essential for modern contact centers and how AI-powered workforce management solutions can drive operational excellence through predictive analytics and intelligent scheduling.

Explore how the gig economy is transforming call centers with insights from Aspect's webinar on workforce flexibility, benefits, challenges, and future trends in customer service operations.

Explore Aspect's brand journey as Gillian Grefé, Director of Brand Marketing, discusses design inspiration, rebranding processes, creative teamwork, and customer-centered identity evolution in this insightful Q&A.

Explore all the costs and considerations involved in switching workforce management vendors, including hidden and often overlooked fees, implementation, training, and integration, that impact total cost of ownership.

Learn best practices and strategies to increase user adoption of workforce management tools in contact centers, from choosing the right software to implementing effective training programs and measuring success.

Discover how Sekure Merchant Solutions harnessed the power of game mechanics with Aspect Workforce to revolutionize their call center operations.

ARA Diagnostic Imaging partnered with Aspect to revolutionize employee performance, reduce absenteeism, and increase productivity. Discover how this dynamic solution led to a 33% decrease in after-call work, 25% shorter customer hold times.

Discover how British Gas Services transformed contact center operations and achieved remarkable success. Learn about their journey from resource planning challenges to substantial cost savings, improved employee empowerment, and enhanced customer service.

Discover how Simply Business transformed its contact center by boosting agent engagement and sales performance with Aspect League.