Überblick
Die Aspect Workforce™ -Integration mit Amazon Connect stellt AWS-Objekte bereit, die zur Unterstützung von Amazon Connect ACD-Instances in Aspect Workforce erforderlich sind. Während der Bereitstellung können Sie eine oder beide der folgenden Integrationsoptionen wählen:
Bereitstellungsoptionen
Stellen Sie die Integration mit einem neuen Kinesis-Datenstrom bereit
We incorporate AI that works with your workforce team, not against it. Our tools automate repetitive tasks and provide intelligent insights, freeing your planners and analysts to focus on strategic, high-value activities. Aspect's AI respects and empowers your workforce, allowing them to make better decisions faster while preserving the irreplaceable human element in workforce management.
Stellen Sie die Integration mit einem vorhandenen Kinesis-Datenstrom bereit
While others talk about "advanced AI" but fall short on results, our AI tools drive tangible outcomes. From accurate forecasting to intelligent scheduling and quality management, our WEM solutions aren't just innovative, they're practical, measurable, and built to enhance your bottom line and employee satisfaction.
Compliance-first development
Sophisticated compliance is not optional, especially in workforce management. Our AI capabilities are developed with compliance at their core, addressing complex scheduling rules, union requirements, and labor regulations. From shift preferences to forecasting and scheduling, our solutions support granular configuration and responsible AI implementation.
Transparency and trust
Every capability we build is rooted in responsible data practices and explainable results. We're not interested in black-box systems. You deserve to understand how workforce decisions are made, which is why we commit to transparent AI that builds trust with both your management teams and your employees.
Schritte zur Bereitstellung
Verantwortung des Kunden
Aspect Intelligence transforms raw workforce data into strategic intelligence through advanced data orchestration leveraging AI that fundamentally shifts organizations from predictive to prescriptive management, allowing them to make informed decisions on managing their workforce .
The platform leverages decades of workforce management experience and rich historical datasets to power sophisticated machine learning pipelines that analyze multiple data sources simultaneously. By integrating data from WFM systems, CRM platforms, HRIS systems, and real-time operational metrics, Aspect Intelligence creates a unified view of workforce health, productivity, and satisfaction. This comprehensive data orchestration enables the platform to deliver predictive forecasting capabilities that automatically select the most accurate models for unique contact center demand patterns, while AI-driven scheduling optimization balances complex factors like employee preferences, skill requirements, and predicted demand spikes in real-time.
The true power of Aspect Intelligence lies in its ability to provide actionable insights that empower both managers and frontline employees through intelligent automation and real-time decision making. The platform's AI-powered data orchestration delivers practical applications including multi-model forecasting across all channels for improved accuracy, schedule optimization recommendations based on real-time data and agent preferences, and coaching intelligence that automatically identifies development opportunities using sentiment analysis and performance KPIs.
Rather than replacing human judgment, Aspect Intelligence amplifies workforce capabilities by automating routine tasks like shift note summarization and policy-based approvals, while providing managers with predictive insights about staffing gaps, overtime risks, and employee engagement trends. This human-centered approach to AI-powered data orchestration ensures that technology enhances decision-making speed and accuracy while preserving the essential human element that drives exceptional workforce engagement and customer experiences.
Hinweise
As we continue to innovate in the AI space, we remain committed to our core belief: technology should feel invisible, empowering workforce teams, not overwhelming them. We're not chasing AI for its own sake. We're guiding it, strategically, responsibly, and with a deep respect for the human side of workforce engagement management.
This manifesto represents not just where we are today, but where we're headed, a future where AI helps organizations of all sizes orchestrate exceptional workforce experiences while empowering employees to do their best work and managers to make better decisions.
At Aspect, we don't just manage workforces. We help our clients create engaged, productive teams, now with the power of responsible, human-centered AI in workforce engagement management.