Updated May 17, 2018
2. What Personal Information We Collect and for What Purposes
The personal information we collect is organised into the following categories:
- information relating to you which you voluntarily submit to us during your use of the Sites, which may include, e.g., your first and last name, address, telephone number, email address, or billing information.
Use of Information
We may use the personal information collected through the Sites for the following purposes:
- establishing and verify your identity;
- opening, maintaining, administering, and servicing your accounts;
- providing services and support to you including responding to your questions, comments, and instructions;
- processing, servicing, or enforcing transactions and sending related communications to you;
- improving the Sites, including tailoring them to your preferences;
- providing product or service updates, promotional notices and offers, and other information about Aspect and our affiliates including (where we have a lawful basis to do so) sending you marketing communications;
- presenting digital advertisements to you on third party online locations;
- providing services on Social Media and Mobile Platforms and through our applications as set out in the respective sections 10 and 11 below;
- maintaining the security and integrity of our systems including protecting our systems from fraud and unlawful access;
- sharing necessary information with our affiliates for the purpose of managing our globally organised business structure;
- in relation to a merger, acquisition, or sale of all or a portion of our assets;
- compliance with legal requirements, such as in response to an authorised subpoena;
- to protect the rights, property, life, health, security, and safety of individuals; and
3. Legal Basis for the Processing
- Performance of a contract
Our processing may be necessary for performance of a contract with you or to take steps at your request to enter into a contract. This applies to carrying out our contractual duties which we fulfil with the help of the Sites: e.g., helping to establish and verify your identity; opening, maintaining, administering, and servicing your accounts; providing services and support to you including responding to your questions, comments, and instructions; processing, servicing, or enforcing transactions and sending related communications to you; and providing services on Social Media and Mobile Platforms and through our applications as set out in sections 10 and 11 below.
- Legal obligation
- Legitimate interest
Your information will not be processed on this basis if our interests or those of a third party are overridden by your own interests, rights, or freedoms.
Where our use of your personal information requires your consent, you can provide such consent at the time and point of collection on the Sites and following the instructions provided therein; or by informing us by email at email@example.com.
- Vital interests
Our processing may be necessary to protect the vital interests of an individual or some other natural person: e.g., to protect the rights, property, life, health, security, and safety of individuals.
4. Recipients / Disclosure of Information
- Internal Use
- External Use
Third parties to whom we may disclose personal information include:
- Our affiliates. Further details of our affiliates are available upon request from firstname.lastname@example.org;
- Third party service providers and partners who help maintain and operate the Sites or who help us to provide our services to you or whose products or services may be integrated with our products and services. These include third parties processing information in relation to our CRM system, the hosting of the Sites, the provision of our IT systems, electronic communications service providers, and payment processors. Further details of such third parties are available upon request from email@example.com;
- Any third party necessary to help us enforce our legal rights or those of others;
- Potential or new owners of our business or any part of it;
- Any third party to whom you instruct us to disclose your personal information (provided it is lawful for us to do so);
- Regulators and law enforcement agencies or any other third party who has satisfied us that we are required by law to disclose the personal information to them.
We may also disclose aggregated information about the Sites or the information collected through them which has been through a process of de-identification (i.e. anonymisation or pseudonymisation) to potential business partners (e.g. for purposes of search engine optimisation).
5. Communications and Marketing
We may use the information you provide to us (or which we observe about you from your interactions with the Sites, your email communications, and/or your interactions with our products and services) to contact you about us, our affiliates, or our products and services. Where you have consented or where we have another lawful basis to do so, we may send you marketing communications and may share your information within the Aspect group for such purposes. If at any time you receive marketing communications from us and no longer wish to do so you can unsubscribe or notify us by emailing: firstname.lastname@example.org. You can also exercise your rights under the Your Rights with Regard to Your Personal Information section below.
6. Transfers to Third Country and Safeguards
We have a global business structure and as such we do transfer your personal information outside the European Economic Area (“EEA”) to one or more Aspect locations referenced here https://www.aspect.com/company/contact-us/global-office-locations. We also transfer your personal information to third parties as explained in section 4 above to locations throughout the world.
We ensure that such transfers are lawful and that there are appropriate safeguards in place to ensure an adequate level of protection for the personal information transferred.
The European Commission has decided that certain countries to which we transfer your personal information do not provide an adequate level of protection in relation to your personal information. We have therefore entered into Commission-approved agreements often referred to as ‘Standard Contractual Clauses’ or ‘Model Clauses’ where necessary.
If you wish to see details of these safeguards, please reach out to us as set forth in Section 8 (Your Rights with Regard to your Personal Information) section.
7. Information Retention
We will keep your personal information in accordance with our retention policies but will not keep it for longer than is necessary. In general, we will keep your personal information for the duration our business relationship with you and for a certain period afterwards. In considering retention timeframes, we take into account the nature of the information, the nature of our relationship with you, the relevance of the information, and our obligations to comply with applicable laws and regulations.
8. Your Rights with Regard to Your Personal Information
If you are accessing the Sites from within the EEA, you have certain rights in relation to your personal information. Please note that these rights are subject to certain exemptions which be applicable to any request you make:
Your right of access. For more information click here
If you ask us, we’ll confirm whether we’re processing your personal information and, subject to any exemptions, provide you with a copy of that personal information (along with certain other details) within the timescales or extended timescales provided for by the GDPR for complex requests, or where applicable, provide you with an explanation as to why we will not be complying with your request. If you require additional copies, we may need to charge a reasonable fee.
Your right to rectification. For more information click here
If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If you are entitled to rectification and if we’ve shared your personal information with others, we’ll let them know about the rectification where possible and where this would not involve disproportionate. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure. For more information click here
You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable because that was the legal basis on which we were processing your personal information). If you are entitled to erasure and if because we’ve shared your personal information with others, we’ll take reasonable steps to inform those others where possible and where this would not involve disproportionate effort. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict processing. For more information click here
You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us. If you are entitled to restriction and if we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability. For more information click here
With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice.
Your right to object. For more information click here
You can ask us to stop processing your personal information, and we will do so, if we’re:
- relying on our own or someone else’s legitimate interests to process your personal information except if we can demonstrate compelling legal grounds for the processing;
- processing your personal information for direct marketing; or
Your rights in relation to automated decision-making and profiling. For more information click here
You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, and it produces a legal effect or similarly significantly affects you, unless such profiling in necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent. For more information click here
If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. You may withdraw consent by emailing us at email@example.com.
Your right to lodge a complaint with the relevant supervisory authority. For more information click here
If you have a concern about our privacy practices, including the way we’ve handled your personal information, you can report it to the relevant supervisory authority. Those most relevant to us (because we have an office in these jurisdictions are):
The Sites may contain links to other websites that are not maintained by or related to us. You may also be directed to a third-party website for certain purposes, such as registering with us or submitting a job application. Please note that these other website privacy and cookie policies may differ from ours. We encourage you to read the privacy and cookies statement of any website you may visit via the Sites. We are not responsible for any content, representations, or policies on such third-party websites.
10. Social Media
11. Mobile Platforms
Our Sites may include the use of mobile media platforms. These platforms may use tracking technologies to collect information about you, such as your IP address, which locations you are visiting on the Sites, and may set a cookie to enable the platform features to function properly.
12. Children’s Privacy
The Sites are not directed toward or designed for use by children. We do not solicit or knowingly collect personal information from children. If we learn that we have collected personal information of a child, we will take reasonable steps to delete that information from our systems. Additionally, a child’s parent or legal guardian may request that the child’s information be deleted from our files by contacting us as set forth in the about Aspect/Contact Us section below. We also encourage you to seek further advice for protecting children’s privacy online as appropriate (for example by visiting the U.S. Federal Trade Commission’s website).
13. Information Security
We are committed to keeping your personal information confidential and secure. We maintain appropriate physical, electronic, procedural, technical and organisational measures to help safeguard personal information from loss, theft, misuse, unauthorised access, disclosure, alteration and destruction. Access to your personal information is limited to those who need the information to fulfill the task for which the personal information was collected. All our employees, contractors and agents who have access to and are associated with the processing of personal information are obliged to respect the confidentiality of the personal information of all visitors to the Sites and all users of our services.
Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected, and we cannot guarantee the security of your information you transmit to our Sites. We recommend you take every precaution to protect your personal information when you are on the internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords and make sure you use a secure browser.
15. About Aspect/Contact Us
For further information about our privacy practices, please contact:
Aspect Software, Inc.
2325 East Camelback Road
Phoenix, AZ 85016
978 244 7410 (fax)
© 2018 Aspect Software, Inc.
Data protection law differentiates between a “controller” and “processor” of personal information. Different Aspect entities around the world carry out different functions and provide different products and services. In some instances, certain entities are controllers; and in others they are processors.
In relation to the personal information collected through the Sites anywhere outside the EEA; Aspect Software, Inc. is the data controller.
In relation to the personal information collected through the Sites anywhere within the EEA; the following Aspect entities are the data controllers:
Aspect Software GmbH
51149 Cologne, Germany
Aspect Software SL
Palacio de Miraflores, Carrera de San Jeronimo, 15, pl. 2, 28014 Madrid, Spain
Aspect Software Italy SrL
Piazza del Popolo, 18, 00187 Rome, Italy
Aspect Software BV
Rotterdam Brainpark Lichtenauerlaan 102-120, Rotterdam, 3062 ME, Netherlands
Aspect Software UK LTD
The Record Store, 15 Pressing Lane, Hayes UB3 1EP, UK
Aspect Software Ireland Ltd.
70 Sir John Rogerson’s Quay, Dublin 2. Ireland D02 R296, Ireland
7th Floor Yorkshire House, 18 Chapel Street, Liverpool L3 9AG, UK
Voxeo Europe LTD
The Record Store, 15 Pressing Lane, Hayes UB3 1EP, UK
Voxeo Germany GmbH
51149 Cologne, Germany