New Releases

The self-service Automations Hub automatically applies adherence-triggered schedule updates for agents who fall out of compliance—keeping operations running smoothly and aligned with labor rules. Supervisors can focus on coaching, not clicking.

Updates to the Call Volume AI/ML microservice make forecasting easier to access and easier to interpret in WFX, with automated onboarding and drop down associated group time zone display.

Supervisors can now make edits with fewer clicks and less risk of error, thanks to drag-and-drop scheduling, reusable presets, and customizable workspaces that speeds up day-to-day operations without compromising accuracy.

The workforce experience now delivers schedule changes, shift requests, and announcements directly to desktops via native browser alerts helping agents stay up to date with minimal effort.

We’ve removed friction from everyday work with a clearer, role‑aware interface and modernized supervisor tools, so people find what they need faster, make edits with fewer clicks, and adopt the new workforce experience without the back‑and‑forth of two UIs.

Self-serve HRIS integration (starting with BambooHR) automatically maps time off types and balances into Aspect WFM for all employees, cutting manual entry and reducing data mismatches.