Imagine being able to collect, correlate and display relevant information for each user throughout the enterprise, no matter their role. Aspect's performance management software5 does just this, giving each employee the data and core information they need to do their job effectively, from anywhere.
Valuable insights on group and individual performance are tracked using a wide range of metrics and data collected from a variety of contact centre systems. With statistical data, the employee management process becomes systematic and automated — a vital aspect of managing teams remotely.
Additionally, working remotely should not mean sacrificing employee engagement tactics that work well, such as gamification, badges and awards. With the right software, employees can log in and remotely access the same functionality to bridge communication gaps and close distances between teams, so managers can continue motivating and empowering staff.
With clear expectations laid out for employees, they can easily tackle their daily tasks and get feedback on their performance. Key performance indicators (KPIs) are easy to track, meaning incentives and pay-related performance are part of a targeted development plan to ensure sustained improvement performance for the organisation.