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Learn how to optimize your contact center software investment and maximize ROI with proven strategies for workforce management, cost savings, and performance improvements.

Meet Carolyn Pilgrom, Aspect's Director of Onboarding, Adoption, and Training, as she shares her journey from customer to leader, discussing her passion for transforming customer success through education, innovation, and strategic learning initiatives.

Let’s define call center shrinkage—what it is, how to calculate it, its impact on operations, and effective strategies for managing it through workforce optimization and employee engagement initiatives.

Royce Haynes, VP of Product, discusses Aspect’s product vision, AI integration, and expanding workforce management solutions beyond traditional call centers to serve shift-based workers across various industries.

Discover how AI enhances workforce management by empowering employees, optimizing schedules, and enabling data-driven decisions. Learn about the future of human-AI collaboration in WEM.

Learn strategies to simplify complex workforce management (WFM) tools through needs assessment, streamlined approaches, and change management—maximizing WFM software while avoiding overwhelm.

Lori DeWald, Senior Director of Professional Services at Aspect, shares her 17-year journey with the company, discussing her leadership philosophy, career growth, and personal insights in this “Spotlight On” employee highlight.

Enter the "Hierarchy of Opportunity, a framework that suggests successful project leadership starts with individual employee growth, builds through team development, and ultimately drives organizational success.