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Customer experience is especially important in your contact center's service and support teams, and there are some easy steps you can take to ensure exceptional customer support - and therefore increased loyalty and profits.
How to buy contact center software
Case studies
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Leading pet product company unified its contact center and boosted service levels
A leading U.S. pet product manufacturer improved customer service and performance by implementing Aspect’s workforce engagement solutions, boosting service levels, reducing call abandonment, and enhancing multi-channel support.
How Whirlpool used automation to save thousands of hours
How Best Egg turned to Aspect for an "all-in-one UI solution"
Aspect partnered with Best Egg to improve their WFM and dialing operations processes for more clarity on duties and responsibilities along with increased visibility to multiple lines of business.
How a global media company saved money by enhancing customer satisfaction
The Company is a global media and technology company. From the connectivity and platforms they provide, to the content and experiences they create, they reach hundreds of millions of customers, viewers and guests worldwide. With over 180,000 employees, including approximately 55,000 contact center agents, their WFM needs are one of the most expansive in the world.
Data sheets
Platform Data Sheets
Connector Data Sheets
