Consumer Experience Research: 2019 Trends You Need to Know
Thursday, February 28 • 1:00 pm EST
For today’s Millennial and GenZ consumers, customer service alone is no longer good enough. completing transactions and answering questions are table stakes under the new rule of the experience economy. By demanding experience-first service, these digital natives are changing channels and changing how customer service itself is defined. We’ll discuss the top three findings from the 2018 Aspect Consumer Experience Index report that will show you new loyalty triggers and revenue drivers this new customer experience economy can offer.