History of Invention

In 1973, Aspect fundamentally changed Continental Airlines' business model for customer communications, powering the first call center flight booking system with the industry's first intelligent Automatic Call Distributor (ACD). Soon thereafter came two more industry-expanding technology firsts from Aspect – an automated dialer and a workforce management solution.

Today we're continuing to build on past achievements by fusing cutting-edge unified communications and collaboration enterprise technologies with next-generation customer contact, helping our clients deliver a truly differentiated customer experience that bolsters consumer loyalty and improves business outcomes.

Leveraging a global alliance with Microsoft for over a decade, Aspect is uniting the contact center with unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Lync for more informed, effective customer interactions. By innovating products and solutions that make the most of these technologies, we're helping you take advantage of omni-channel customer contact breakthroughs in:

  • Social communications
  • Customer empowerment
  • Enterprise engagement
  • Dynamic analytics
  • Mobility
  • Cloud services
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Wherever you're looking to remove communication and workflow barriers or automate more productive business processes, Aspect is exploring products and technologies that provide new inroads. Our solutions allow you to build on your existing customer contact and enterprise technology investments – now and in the future. This flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and helps you grow customer value.