History of Invention

The Aspect Team is Passionate About Finding New and Better Ways to Improve How Businesses Engage and Serve Their Customers

In 1973, Aspect transformed Continental Airlines' business model for customer communications, powering the first call center flight booking system with the industry's first intelligent Automatic Call Distributor (ACD). Not long after we introduced the first automated dialer and workforce management solutions. Our long history of innovation was off and running.

With more than 600 patents, we continue to reinvent the customer experience with technologies ranging from NLU-powered chatbots to back office optimization to the first-of-its kind, cloud customer engagement platform, Aspect Via.

The Innovation Lab

Learn more about Aspect’s commitment to innovation – through both our products and the processes we use to develop and deliver those products.

Visit the leaders of our Innovation Lab.

See Multi-channel Customer Experience Solutions in Action

Mobile Showcase Page

Whether you’re looking to remove communication and workflow barriers or automate business processes, Aspect will help you stay on the forefront of what’s possible, while building on your existing customer contact and enterprise technology investments.

Visit the Customer Experience Demo Showcase.