What Is Workforce Management Software?
Helping companies function as efficiently as possible, workforce management software simplifies the task of ensuring a contact center has the right people available at the right time, across multiple channels, shifts, and types of expertise, to achieve expected service levels. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management software helps managers accurately and easily forecast staffing requirements across all customer-facing inbound, outbound, blended and back office resources.
Aspect's award-winning workforce management software solution features:
- Accurate volume forecasting in all customer interaction channels
- Real-time intra-day tracking that ensures the best agent adherence to schedules
- Flexible, full-featured staff scheduling and shift trading
- Mobile access to scheduling for agents and supervisors
- A simplified widget and icon-based user dashboard for easy access to key information and tasks
See how it works! Watch the video to see Aspect's workforce management software in action.
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