What Makes Award-Winning Enterprise Workforce Management Software?
Helping companies function as efficiently as possible, the best enterprise call center workforce management software simplifies the task of ensuring a contact center has the right people available at the right time, across multiple channels, shifts, and types of expertise, taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, and demand and service level objectives.
Aspect's best-of-breed enterprise workforce management software features:
- Accurate volume forecasting in all customer interaction channels
- Real-time intra-day tracking that ensures the best agent adherence to schedules
- Flexible, full-featured staff scheduling and shift trading
- Agent & supervisor mobile application with data access, real-time notifications and schedule management tools
- A simplified widget and icon-based user dashboard for easy access to key information and tasks
See how it works! Watch the video to see Aspect's workforce management software in action.
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