Cloud-Based Contact Center and Workforce Optimization Applications
Aspect's cloud contact center and workforce optimization solutions simplify and enhance the customer and agent experience. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions. Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips.