Overview

Cloud-Based Contact Center and Workforce Optimization Applications

Aspect's cloud contact center and workforce optimization solutions simplify and enhance the customer and agent experience. The contact center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, and mobile interactions. The workforce optimization suite applications support both workforce productivity and employee engagement strategies with best of breed workforce, performance, and quality management solutions. Workforce and Interaction Analytics are available across these capabilities, putting the information you need to make decisions at your fingertips.

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The Premise Solutions You've Trusted for Years, Now Available in the Cloud

For decades, the market-leading multichannel interaction management capabilities of Aspect® Unified IP®, as well as the Aspect® Workforce Optimization suite of solutions, have helped drive the success of enterprises around the world. Now enjoy the same powerful capabilities of these trusted solutions, in addition to all the benefits of cloud-based software—whether you need a cloud, hosted, or virtual private cloud environment. Deploy modular best-of-breed applications as your business needs evolve, to drive improvements in cost-effectiveness, productivity and profitability.

An Award-Winning Contact Center Platform Built for the Cloud

Aspect Via® is a secure, flexible, cloud-based platform that gives you the agility to evolve and scale your contact center as your business needs demand. Start with best-of-breed applications that solve your existing business challenges today, and deploy additional contact center and workforce optimization capabilities quickly and easily.

Let us help you find the perfect cloud contact center and workforce optimization solution.

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Glossary

What is a Cloud Contact Center?

A cloud contact center is software as a service (SaaS) that is deployed, stored and specifically architected for the cloud as defining characteristics. It is able to be quickly deployed and is continually updated with new features and capabilities applied by the vendor.

Cloud contact centers are flexible. They are able to quickly adapt to changing business needs, scalable to more easily support bursts in traffic for seasonality and integrate with third party applications through open API frameworks.