Glossary
What is an Enterprise Cloud Contact Center?
An enterprise cloud contact center (ECCC) is a set of cloud-based best-of-breed applications tailored for the needs of large contact centers. The majority of cloud contact center solutions are flexible, able to be quickly deployed and continually updated with new features and capabilities applied by the vendor.
Enterprise cloud contact center software solutions also allow for rapid adaptation to changing global business needs and multiple deployment environments, scale to efficiently manage bursting up and down and scheduling across thousands of agents, provide critical levels of security, reliability and compliance tools, and integrate with best-of-breed third-party applications through open API frameworks.
A flexible cloud contact center that can quickly adapt to changing business needs that is also scalable is critical to modern day enterprises, and the experts at IDC agree, stating "The rate of change and innovation of cloud-based products exceeds any innovation cycle of software in history. Therefore, customers must be in alignment with their provider's future direction."
Aspect has long been an award-winning provider of enterprise contact center solutions. The Aspect Via Platform provides the same level of sophisticated, industry-leading customer engagement and workforce optimization capabilities, taken to the cloud with enterprise needs in mind.