Aspect solutions power many of the world's leading enterprise-tier contact centres, including:

See why more global enterprises and BPOs trust Aspect to help conduct compliant, omnichannel campaigns for high-volume proactive customer contact and outbound messaging.

Aspect’s robust predictive dialler capabilities drive both traditional outbound call centre activities such as voice-based collections and telemarketing, as well as new proactive outreach strategies that take advantage of multiple customer contact channels.

Enterprise contact centres rely on Aspect's proactive outreach capabilities as a fundamental solution that helps keep their customers engaged, informed and on-schedule–whether for appointments, bill payments or other events and activities.

Business and IT managers appreciate the flexible options - on-premises, public cloud, hosted or hybrid deployments.

Dialling and Pacing Options

Support every outbound engagement strategy with dialling options including: Preview, Precision, Blaster, auto dialler and predictive dialler.

Advanced Campaign and List Management

Deploy smarter campaigns with centralised attempt, consent and number portability. Increase contact rates while reducing agent idle time, honouring defined abort rates for compliance and effectively using your telephony resources.

Work-From-Home Enabled

Maintain critical contact centre activities in the event of an outage or disaster by allowing your staff to quickly transition to working-from-home, with no additional licensing fees or costs.

Business Continuity / Disaster Recovery

Aspect deploys cloud services and databases into multiple availability zones to ensure that vital applications maintain critical operations and can recover quickly from a failure or outage.

Configurable Reattempt and Escalation Rules

Detect and route answering machines, busy signals, fax machines, voicemail and no-answers, and act in support of your outreach strategies with configurable reattempt and escalation rules.

Manage Compliance Rules

Comply with increasingly complex regulatory requirements like TCPA, CFPB, Ofcom and other governmental regulatory bodies with Aspect auto dialler and predictive dialler software.

Consent and Channel Preference Routing

Track and manage customers’ consent as well as preferred channels and convenient time to call requests.

Omnichannel Proactive Outreach

Provide personalised, proactive outreach through voice, email and SMS while providing full service continuity as customers switch between channels.

Develop, Deploy and Analyse Sophisticated Outbound Strategies to Increase Contact Success Rates.

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With predictive dialling technology, Aspect Unified IP is making a huge impact in our contact centre. Our agents can contact prospective customers at the right time and never get an answering machine on the line. They are now more effective. Our productivity increased more than 100 percent.

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Manager of New Channel,
Business Supporting Unit, Ping An Insurance Group

Don’t take chances when it comes to compliance!

TCPA fines can cost your business up to $500-$1,500 per violation. Aspect leads the proactive outreach and predictive dialler software market with multichannel contact options and a full set of advanced list and campaign optimisation capabilities that make it easier for outbound call centres to comply with regulatory dialling requirements.

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Powerful, Best-of-Breed, Outbound Call Centre Capabilities Enterprises Need

Deploy flexible proactive outreach solutions in on-premises, public cloud, hosted or hybrid deployment environments.

Remove the capabilities that trigger the TCPA “autodial/auto-message capacity” criteria while maintaining the efficiencies that can be lost when using other vendors’ manual dialling systems.

Use advanced list and campaign management capabilities to precisely route consent and non-consent wireless numbers within the same record.

Take full advantage of reporting, tracking and recording capabilities needed to meet TCPA and CFPB requirements.

Leverage self-service capabilities to automate your consent process.

Trust Aspect’s experienced implementation and deployment teams to handle even the most complex system migrations.

I Want to Learn More

To speak with an Aspect representative about your outbound customer contact needs and schedule a one-on-one demo, call +44 20 8018 8100, chat now or complete the form below.