Customer Support

Get support from WEM software experts

Aspect experts available 24/7 across 27 languages
Tiered case management to ensure timely and accurate solutions
Self-service and collaborative options with our experts
Routine software updates for continuous workflow improvement

How case assistance works

Submit a support ticket

This can be done over the phone or through your Aspect Community portal to get support whenever you need it. You can create a new ticket or submit an escalation related to an existing one.

A support team member is notified

Your support ticket will be routed to the team member who is best equipped to handle your concern. They’ll review your case details and prioritize the ticket based on our tier system.

We develop a solution

The support manager on duty will find a solution to meet your needs as quickly as possible. You’ll get updates on the status of your escalation, ensuring transparent communication throughout the resolution process.