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How a global media company saved money by enhancing customer satisfaction
The Company is a global media and technology company. From the connectivity and platforms they provide, to the content and experiences they create, they reach hundreds of millions of customers, viewers and guests worldwide. With over 180,000 employees, including approximately 55,000 contact center agents, their WFM needs are one of the most expansive in the world.
How we helped Asurion increase agent satisfaction and lower absenteeism
Discover how Asurion's innovative use of Aspect technology solutions transformed their contact center operations, boosting employee engagement, reducing absenteeism, and improving customer service.
RCN boosted employee productivity with real-time metrics
Discover how RCN improved agent performance, enhanced customer experiences, and achieved remarkable gains in customer satisfaction through advanced analytics and quality monitoring.
Automotive company drives efficiency with real-time adherence monitoring
Discover how an automotive online retailer transformed their workforce management with Aspect Workforce and Performance. Gain insights into their journey, improved scheduling, and proactive coaching methods for enhanced employee performance.
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