Hands-On Review of Speech Analytics
Presented by: Mary Ward, Senior Solutions Consultant, Aspect and Carel Warfield, Senior Solutions Consultant, Aspect
Every single customer conversation can be a source of valuable business insights. The capability to monitor, analyze, and score 100% of your customer conversations can help enhance agent performance, improve customer satisfaction, and increase revenue. Aspect® Engagement Analytics™ is a standalone solution that can monitor, analyze, and intelligently score all of your customer interactions across every channel—all calls, chats, emails, and social media.
- Understand how speech and text analytics can improve agent productivity by reducing AHT and increasing FCR
- Identify ways that Aspect Engagement Analytics can help ensure your company maintains regulatory compliance and mitigates legal risk
- Spot opportunities in your organization where customer sentiment analysis can surface valuable and actionable insights