Accolades

Recognition for Inventing and Investing

With more than 700 worldwide patents or patents pending, Aspect has a long history of advancing consumer engagement technology and driving the "state of the art" forward through ongoing innovation and R&D investment.

We're committed to turning innovation into action. Our award-winning contact center platform and self-service/IVR, workforce management and digital consumer engagement solutions have helped thousands of companies deliver better customer experiences.

Aspect Named a Strong Performer in The Forrester Wave: CCaaS 2020

In the August 2020 release of their annual report, Forrester classified Aspect as a Strong Performer in the contact-center-as-a-service marketplace, highlighting Aspect's deployment flexibility and best-of-breed WFO and outbound technology as key differentiators. Forrester's summary explanation of Aspect's overall ranking made particular note of these strengths in the Aspect software suite:

  • Top-tier workforce optimization and outbound applications, including outbound dialing, long known for their heritage
  • Multiple deployment models that can support the existing customer base as well as act as a path to migration to Aspect Via cloud contact center platform at the customer's own pace
  • Strong ability to model and forecast staffing requirements in multiskill, multichannel contact center environments
  • A strong orchestration environment for designing contact flows with best-of-breed WFO
  • A "very slick" user interface for applications

Aspect Named in the Capterra Top 20 Workforce Management Software Report

Capterra Top 20 for Workforce Management Apr-20

Capterra’s Top 20 Workforce Management Software Report for March 2020 features software that offers core workforce management functionality and has the highest-rated user reviews across the three Gartner Digital Markets web properties (softwareadvice.com, capterra.com, and getapp.com.) Aspect has a review score of 44 out of 50, and is in the top 40% for web search interest.

FeaturedCustomers Names Aspect a Market Leader in Call Center Management

FeaturedCustomers Award

Aspect has been named a Winter 2019 Market Leader in the FeaturedCustomers.com Call Center Management Software Customer Success Report due to its substantial customer base and market share. Aspect has one of the highest ratio of customer success content, content quality score, and social media presence relative to its company size in the Call Center Management category.

Aspect Software Named an Enterprise Leader by G2

Aspect Workforce Management is a leader in Enterprise Contact Center Workforce on G2

Aspect® Workforce Management™ software has been named a Leader in the Workforce Management category of the Spring 2020 G2 Enterprise Grid® Report for Contact Center Workforce based on substantial Satisfaction and Market Presence scores. Among G2 users, 91% rated Aspect with 4 or 5 stars, 86% believe it is headed in the right direction, and users said they would be likely to recommend Aspect at a rate of 82%.

Aspect has consistently earned this recognition from G2 based on user scores and feedback:

Aspect Workforce Management is a leader in Enterprise Contact Center Workforce on G2

WFM Category Leader, Winter 2020 G2 Enterprise Grid® Report for Contact Center Workforce. 91% of users rated Aspect with 4 or 5 stars, 86% of users believe it is headed in the right direction, and users said they would be likely to recommend Aspect at a rate of 83%.

Aspect Workforce Management is a leader in Contact Center Workforce on G2

#1 Ranking, Summer 2019 G2 Grid® Report for Contact Center Workforce. 88% of users rated it 4 or 5 stars, 86% of users believe it is headed in the right direction, and users said they would be likely to recommend Aspect at a rate of 81%.

Aspect Workforce Management is a leader in Contact Center Workforce on G2

#1 Ranking, Spring 2019 G2 Grid® Report for Contact Center Workforce. 88% of users rated it 4 or 5 stars, 86% of users believe it is headed in the right direction, and users said they would be likely to recommend Aspect at a rate of 81%.

Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Outbound Systems Market Share Leadership Award

Frost & Sullivan Award

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional markets for superior leadership, technological innovation, and strategic product development. The Asia Pacific Frost & Sullivan Outbound Systems Award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year.

This award reaffirms Aspect as the undisputed leader in the outbound contact center applications segment in Asia-Pacific. The success of Aspect’s omni-channel services enabled the company to register over 13% annual growth in the segment, serving as a remarkable testimony to its solution capability, local execution, and market dominance.

Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Contact Center Applications Growth Excellence Leadership Award

Frost & Sullivan Award

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. This award was presented to Aspect for registering an outstanding organic growth in 2017 in the contact center applications market.

The award reflects Aspect’s proven capabilities, expansive partner network in Asia-Pacific, emphasis on value creation, and proactive engagement with clients. This approach allowed Aspect to strengthen its position in traditional Asia-Pacific markets and gain a foothold in emerging ones, enabling Aspect to achieve remarkable annual growth in 2017.

Aspect Software and Aspect Via® Enterprise Recognized as 2018 Value Index Leaders for Contact Centers in the Cloud

Ventana Award

Ventana Research’s Contact Center in the Cloud Value Index assesses product adequacy for a broad range of contact center needs ranging from handling, capturing, analyzing and optimizing customer interactions to engagement, operations and agent management.

Aspect Software was named a Value Index Leader in the first Ventana Research Value Index for Contact Centers in the Cloud. Aspect ranked second overall and was among the top three vendors in four of the report’s seven categories. The company ranked number one in total cost of ownership (TCO)/Return on Investment (ROI).

Aspect Via® Workforce Management™ (WFM) is named Product of the Year by CUSTOMER Magazine

Customer Magazine Award

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

CUSTOMER Magazine awarded Aspect Via WFM as a 2018 CUSTOMER Product of the Year Award winner. Aspect Via Workforce Management takes full advantage of the underlying services and architecture of the Aspect Via customer engagement platform, designed from the ground up for the cloud and the customer-centric enterprise.

Aspect Software Named 2018 CRM Service Leader for Best Contact Center Infrastructure Software, Best Interactive Voice Response, and Best Workforce Optimization Solution

CRM Award

Destination CRM’s 15th Annual CRM Service Awards recognize the innovation and success in customer service. Vendors are ranked on a composite score of analyst ratings for customer satisfaction, depth of functionality, company direction, and cost.

Aspect Software received strong scores across the board ranking as a leader in multiple categories. Aspect was recognized as a leader in Best Call Center/Contact Center Infrastructure Software, Best Workforce Optimization Software, and the Best Interactive Voice Response (IVR).

Winning Awards for Over Four Decades

Aspect has received a steady stream of industry awards for 40+ years. Key recognitions from recent years include:

2017

  • Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research
  • Aspect Software Named 2017 Frost & Sullivan Thailand Contact Center Applications Vendor of the Year

2016

  • Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence
  • Aspect® Unified IP® named a leader in The Forrester Wave™: Contact Center Interaction Management (CCIM) for Large Contact Centers
  • Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the Year
  • Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates
  • Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems
  • Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimization

2015

  • Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
  • Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
  • Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution

2014

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