Accolades

OVERVIEW

Recognition for Inventing and Investing

With more than 700 worldwide patents or patents pending, Aspect has a long history of advancing consumer engagement technology and driving ‘state of the art’ forward through ongoing innovation and R&D investment.

We have applied this innovation, helping thousands of clients build better customer-company relationships by deploying our award winning cloud contact center, self-service/IVR, workforce management and digital consumer engagement solutions.

Aspect has also achieved 13 Microsoft Gold and Silver competencies by demonstrating the highest, most consistent capabilities and commitments to the latest Microsoft technology.

This long history of awards and accolades demonstrates our commitment to excellence in our products, services and solutions.

Aspect Via™ Enterprise Awarded Communications Solutions Product of the Year by TMCNet

TMCnet Award

TMCNet’s Communication Solutions Provider of the Year Award recognizes exceptional products and solutions that facilitate voice, data, and video communications that were brought to market or greatly improved upon in the last 12 months.

TMCNet recognized Aspect Via Enterprise, the all-in-the-cloud customer engagement solution, for its ability to deliver world-class capabilities covering all the customer service essentials from modern self-service, omni-channel live agent assistance and proactive outreach to agent empowerment, people and process optimization to reporting and analytics.

Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research

The Best-of-the-Best awards recognize the top 5 percent of the organizations who participated in the survey for having outperformed their peers and the benchmark average with significantly higher profits, larger projects and more satisfied clients.

Aspect’s commitment to continuous process improvement and strong operating metrics cited as a major contributor to Aspect’s success.

Ventana Award

Aspect Software Named 2017 Frost & Sullivan Thailand Contact Center Applications Vendor of the Year

Frost & Sullivan Vendor of the Year Award 2017

The Frost & Sullivan Best Practice awards honor best-in-class companies that have demonstrated excellence in revenue and revenue growth, market share and market share gain, contact center strategy and portfolio diversity, and key achievements.

The award was presented to Aspect for its transformational journey built on a customer experience perspective and innovation. Aspect established a deeper engagement with both existing and new customers in Thailand with its complete suite of customer engagement solutions and customer centric approach to deliver bespoke solutions.

Aspect Via™ is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence

The Ventana Research Technology Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT.

Ventana recognizes Aspect Via for customer excellence. The all-in-the-cloud customer engagement center seamlessly delivers native interaction management, workforce optimization, IVR and digital self-service capabilities through a persona-based user experience.

Ventana Award

Aspect® Unified IP® named a leader in The Forrester Wave™: Contact Center Interaction Management (CCIM) for Large Contact Centers

Forrester Wave Award

The Forrester Wave™ report evaluates midsize and large contact center interaction management (CCIM) software vendors against 40 criteria grouped into three high-level categories: current offering, corporate strategy and market presence.

The October 2016 report ranked Aspect highest of all vendors in corporate strategy, citing Aspect's industry-leading self-service and IVR, strong outbound and native Workforce Optimization capabilities, and deployment flexibility.

Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the Year

The Frost & Sullivan Global Company of the Year Award requires a company to demonstrate excellence in growth, innovation and leadership.

The award was presented to Aspect because of the company’s deep WFO capabilities, backed by excellent customer support services, and increased adoption of its workforce optimization applications. The company’s continuous track record of leading innovation was also cited as a driving factor in the decision.

Frost & Sullivan Award

Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates

Pelorus Award

Pelorus Associates has produced comprehensive biannual reports on the contact center workforce management market since 2006.

Over the past ten years, Aspect has consistently ranked #1 in the Pelorus report and this proved true again in 2016, with Aspect's 25.9 percent market share topping the list.

Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems

The Asia Pacific Frost & Sullivant Outbound Systems Award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.

Deciding factors for Aspect's receipt of the award included Aspect’s continued growth across industry sectors including the financial services sector, outsourcing, travel and telecommunications.

Frost & Sullivan Award APAC

Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimization

Saddletree Kachina Award: 2016 WFO Innovation

The Saddletree Research Kachina Award recognizes outstanding innovation and market leadership in Workforce Optimization.

Aspect was recognized by Saddletree for introducing Aspect® Mila™, a workforce chatbot that redefines how supervisors and agents interact with workforce applications and each other.

Winning Awards for Over Four Decades

Aspect has received a steady stream of industry awards for forty plus years. Key recognitions from recent years include:

2015

  • Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
  • Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
  • Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution

2014

 
 
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