Accolades

Award-winning Aspect Via® in Action    See It Now

Recognition for Inventing and Investing

With more than 700 worldwide patents or patents pending, Aspect has a long history of advancing consumer engagement technology and driving the ‘state of the art’ forward through ongoing innovation and R&D investment.

We have applied this innovation by helping thousands of clients build better customer-company relationships by deploying our award winning cloud contact center, self-service/IVR, workforce management and digital consumer engagement solutions.

Aspect has also achieved 13 Microsoft Gold and Silver competencies by demonstrating the highest, most consistent capabilities and commitments to the latest Microsoft technology.

This long history of awards and accolades demonstrates our commitment to excellence in our products, services and solutions.

Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Outbound Systems Market Share Leadership Award

Frost & Sullivan Award

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional markets for superior leadership, technological innovation, and strategic product development. The Asia Pacific Frost & Sullivan Outbound Systems Award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year.

This award reaffirms Aspect as the undisputed leader in the outbound contact center applications segment in Asia-Pacific. The success of Aspect’s omni-channel services enabled the company to register over 13% annual growth in the segment, serving as a remarkable testimony to its solution capability, local execution, and market dominance.

Aspect Software Receives the 2018 Frost & Sullivan Asia-Pacific Contact Center Applications Growth Excellence Leadership Award

Frost & Sullivan’s Best Practices Awards recognize companies throughout a range of regional and global markets for superior leadership, technological innovation, customer service, and strategic product development. This award was presented to Aspect for registering an outstanding organic growth in 2017 in the contact center applications market.

The award reflects Aspect’s proven capabilities, expansive partner network in Asia-Pacific, emphasis on value creation, and proactive engagement with clients. This approach allowed Aspect to strengthen its position in traditional Asia-Pacific markets and gain a foothold in emerging ones, enabling Aspect to achieve remarkable annual growth in 2017.

Frost & Sullivan Award

Aspect Software and Aspect Via® Enterprise Recognized as 2018 Value Index Leaders for Contact Centers in the Cloud

Ventana Award

Ventana Research’s Contact Center in the Cloud Value Index assesses product adequacy for a broad range of contact center needs ranging from handling, capturing, analyzing and optimizing customer interactions to engagement, operations and agent management.

Aspect Software was named a Value Index Leader in the first Ventana Research Value Index for Contact Centers in the Cloud. Aspect ranked second overall and was among the top three vendors in four of the report’s seven categories. The company ranked number one in total cost of ownership (TCO)/Return on Investment (ROI).

Aspect Via® Workforce Management (WFM) is named Product of the Year by CUSTOMER Magazine

The CUSTOMER Products of the Year Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products which enable their clients to meet and exceed the expectations of their customers.

CUSTOMER Magazine awarded Aspect Via WFM as a 2018 CUSTOMER Product of the Year Award winner. Aspect Via Workforce Management takes full advantage of the underlying services and architecture of the Aspect Via customer engagement platform, designed from the ground up for the cloud and the customer-centric enterprise.

Customer Magazine Award

Aspect Software Named 2018 CRM Service Leader for Best Contact Center Infrastructure Software, Best Interactive Voice Response, and Best Workforce Optimization Solution

CRM Award

Destination CRM’s 15th Annual CRM Service Awards recognize the innovation and success in customer service. Vendors are ranked on on a composite score of analyst ratings for customer satisfaction, depth of functionality, company direction, and cost.

Aspect Software received strong scores across the board ranking as a leader in multiple categories. Aspect Software was recognized as a leader in Best Call Center/Contact Center Infrastructure Software, Best Workforce Optimization Software, and the Best Interactive Voice Response (IVR).

Aspect Software Recognized as a “Best of the Best” Professional Service Organization by SPI Research

The Best-of-the-Best awards recognize the top 5 percent of the organizations who participated in the survey for having outperformed their peers and the benchmark average with significantly higher profits, larger projects and more satisfied clients.

Aspect’s commitment to continuous process improvement and strong operating metrics cited as a major contributor to Aspect’s success.

Ventana Award

Aspect Software Named 2017 Frost & Sullivan Thailand Contact Center Applications Vendor of the Year

Frost & Sullivan Vendor of the Year Award 2017

The Frost & Sullivan Best Practice awards honor best-in-class companies that have demonstrated excellence in revenue and revenue growth, market share and market share gain, contact center strategy and portfolio diversity, and key achievements.

The award was presented to Aspect for its transformational journey built on a customer experience perspective and innovation. Aspect established a deeper engagement with both existing and new customers in Thailand with its complete suite of customer engagement solutions and customer centric approach to deliver bespoke solutions.

Aspect Via is a 2016 Ventana Research Technology Innovation Award winner for Customer Excellence

The Ventana Research Technology Innovation Awards recognize technology providers that have introduced noteworthy innovations in technology that advance business and IT.

Ventana recognizes Aspect Via for customer excellence. The all-in-the-cloud customer engagement center seamlessly delivers native interaction management, workforce optimization, IVR and digital self-service capabilities through a persona-based user experience.

Ventana Award

Aspect® Unified IP® named a leader in The Forrester Wave: Contact Center Interaction Management (CCIM) for Large Contact Centers

Forrester Wave Award

The Forrester Wave report evaluates midsize and large contact center interaction management (CCIM) software vendors against 40 criteria grouped into three high-level categories: current offering, corporate strategy and market presence.

The October 2016 report ranked Aspect highest of all vendors in corporate strategy, citing Aspect's industry-leading self-service and IVR, strong outbound and native Workforce Optimization capabilities, and deployment flexibility.

Aspect Software Recognized by Frost & Sullivan as the Workforce Optimization Industry 2016 Global Company of the Year

The Frost & Sullivan Global Company of the Year Award requires a company to demonstrate excellence in growth, innovation and leadership.

The award was presented to Aspect because of the company’s deep WFO capabilities, backed by excellent customer support services, and increased adoption of its workforce optimization applications. The company’s continuous track record of leading innovation was also cited as a driving factor in the decision.

Frost & Sullivan Award

Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates

Pelorus Award

Pelorus Associates has produced comprehensive biannual reports on the contact center workforce management market since 2006.

Over the past ten years, Aspect has consistently ranked #1 in the Pelorus report and this proved true again in 2016, with Aspect's 25.9 percent market share topping the list.

Aspect Software Named Market Share Leader for 2016 Asia Pacific Frost & Sullivan Award, Outbound Systems

The Asia Pacific Frost & Sullivan Outbound Systems Award is given to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year. The award recognizes the company’s commitment to continuously evolve and remain a leading participant in the Contact Center Applications industry by adopting technologies and trends that help businesses prosper.

Deciding factors for Aspect's receipt of the award included Aspect’s continued growth across industry sectors including the financial services sector, outsourcing, travel and telecommunications.

Frost & Sullivan Award APAC

Aspect Software Named a 2016 Saddletree Research Kachina Award Winner for Innovation in Workforce Optimization

Saddletree Kachina Award: 2016 WFO Innovation

The Saddletree Research Kachina Award recognizes outstanding innovation and market leadership in Workforce Optimization.

Aspect was recognized by Saddletree for introducing Aspect® Mila, a workforce chatbot that redefines how supervisors and agents interact with workforce applications and each other.

Winning Awards for Over Four Decades

Aspect has received a steady stream of industry awards for forty plus years. Key recognitions from recent years include:

2015

  • Aspect Software awarded Frost & Sullivan 2015 Asia Pacific Outbound Systems Market Share Leadership Award
  • Aspect Software and its customer Edwardian Group London (EGL) have won the European Contact Centre and Customer Service Awards (ECCCSA) for Application of Technology
  • Aspect Software Asia Pacific Named CIO Choice 2015 for Contact Centre Solution

2014