Powering Enterprises.

Empowering Agents.

We know what it takes to keep best-in-class enterprise call centres operating at peak performance. It takes best-of-breed contact centre and workforce optimisation software that's powerful enough to ignite agent performance and deliver truly responsive, omnichannel customer care.

YOUR WORKFORCE OPTIMISATION SOLUTION ➔

YOUR CONTACT CENTRE SOLUTION ➔

1.5 million

Agents

80+

Countries

100 million

Daily

interactions

30+ billion

Annual

interactions

Your Business Runs on Customer Experience.

When it comes to solving today's toughest CX challenges, Aspect is focused on helping you overcome obstacles and achieve a healthier bottom line. We know what drives the success of businesses like yours, and we deliver results.

Improve

Customer Service

61% of consumers switch brands
due to poor CX

* Microsoft 2018 State of Global Customer Service Report

See Our Solution for

Union Bank

Aspect's omnichannel interaction management software

enabled UnionBank to pivot to

a digital customer engagement strategy

that helped increase sales by 73%.

Read Full Story

Reduce

Agent Turnover

Contact centres see an average turnover rate of 30-45%*, more than 2x other occupations

* Daily Pay

See Our Solution for

Savvy

Savvy used Aspect workforce optimization software

to promote agent engagement and succeeded in

elevating agent productivity by 30%,

as well as other impressive gains.

Read Full Story

Minimise

Hold Times

Businesses keep customers waiting an average of 75 seconds* – about 60% longer than they should

* No Jitter

See Our Solution for

The General

Aspect's robust IVR capabilities enabled The General to

increase self-service containment rates by 65%

resulting in greater overall customer satisfaction

and lower interaction costs.

Read Full Story

Aspect Drives Customer Contact and Workforce Optimisation for:

4 of 5
TOP COMMERCIAL
BANKS

8 of 10
TOP TELECOM
PROVIDERS

6 of 6
TOP AIRLINE
CARRIERS

4 of 5
TOP HEALTHCARE
PROVIDERS

4 of 5
TOP GENERAL
MERCHANDISERS

SEE WHAT OUR CUSTOMERS SAY

What We Do.

Aspect powers many of today's top businesses and industry-leading contact centres. Eliminate silos, expand your customer engagement capabilities and plug in to best-of-breed applications for interaction management and workforce optimisation.

Cloud contact centre platform

A powerful, flexible technology platform to drive your enterprise, deployable on premise or in a private, public or hosted cloud environment

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Automated and live
interaction management

True omnichannel contact centre capabilities for voice, email, SMS, chat and social interactions

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Workforce optimisation
and employee engagement

Award-winning, highly scalable software for optimal workforce, quality and
performance management

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Global enterprise customer base

Over 2100 enterprise customers trust Aspect to power their customer engagement and workforce optimisation solutions

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Highly scalable deployments

Aspect specialises in meeting the needs of fast-growing businesses, serving our largest WFO customer with 65,000+ seats and our largest contact centre customer with 20,000+ seats

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The Aspect Software User Group Association (ASUGA) is an independent, free organisation that brings people together to share information and ideas on both Aspect solution use and professional development.

Join ASUGA Now

Aspect Team Members are Blogging About:

Hitting your CX for six this summer

09/07/2019 Clare Angood

The power of personalisation in customer experience

17/06/2019 Stephen Ball

Mayday, mayday: Coping with an influx in your customer interactions

06/05/2019 Stephen Ball

Your Business Runs on Customer Experience.

Aspect Drives Customer Contact and Workforce Optimisation for:

Aspect @Aspect_Europe