Powering Enterprises.

Empowering Agents.

We know what it takes to keep best-in-class enterprise call centres operating at peak performance. It takes best-of-breed contact centre and workforce optimisation software that's powerful enough to ignite agent performance and deliver truly responsive, omnichannel customer care.

Tagline
 
YOUR WORKFORCE OPTIMISATION SOLUTION ➔
 
YOUR CONTACT CENTRE SOLUTION ➔

Get in on the ACTION! Don't miss Virtual ACE 2020, Sept. 22-24
Announcing, Version 20 of Aspect® Workforce Optimization™
The most advanced enterprise solution for today's mobile workforce.
New Aberdeen research report
Business Continuity in the Contact Centre: Strategies to Minimise Uncertainty & Maximise Results.
Collect outstanding debts, secure more promises to pay and help customers solve problems
Improve Customer Loyalty with Intelligent Outbound Strategies
Develop an emergency preparedness plan to stay in touch with your customers, whether agents are working on-site or at-home.
The Home Field Advantage: Business Continuity by Design
Is cloud migration one of the challenges keeping you up at night? Learn how Aspect Via® drives flexibility, scalability and agility.
Your Journey to the Cloud
 
Aspect is committed to providing continuous service to our customers while safeguarding the health and wellbeing of our employees and partners. Comprehensive COVID-19 response information is available on our customer portal and our public blog.
 

2+ million

Agents

80+ 

Countries

100 million

Daily

interactions

36+ billion

Annual

interactions

Your Business Runs on Customer Experience.

When it comes to solving today's toughest CX challenges, Aspect is focused on helping you overcome obstacles and achieve a healthier bottom line. We know what drives the success of businesses like yours, and we deliver results.

Improve Customer Service
Improve
Customer Service
61% of consumers switch brands
due to poor CX
* Microsoft 2018 State of Global Customer Service Report
See Our Solution for
Union Bank
Open
Aspect's omnichannel interaction management software
enabled UnionBank to pivot to
a digital customer engagement strategy
that helped increase sales by 73%.
Read Full Story

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Reduce Agent Turnover
Reduce
Agent Turnover
Contact centres see an average turnover rate of 30-45%*, more than 2x other occupations
* Daily Pay
See Our Solution for
Savvy
Open
Savvy used Aspect workforce optimization software
to promote agent engagement and succeeded in
elevating agent productivity by 30%,
as well as other impressive gains.
Read Full Story

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Minimize Hold Times
Minimise
Hold Times
Businesses keep customers waiting an average of 75 seconds* – about 60% longer than they should
* No Jitter
See Our Solution for
The General
Open
Aspect's robust IVR capabilities enabled The General to
increase self-service containment rates by 65%
resulting in greater overall customer satisfaction
and lower interaction costs.
Read Full Story

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Aspect Drives Customer Contact and Workforce Optimisation for:

4 of the top 5 commercial banks

4 of 5
TOP COMMERCIAL
BANKS

8 of the top 10 telecom providers

8 of 10
TOP TELECOM
PROVIDERS

6 of the top 6 airline carriers

6 of 6
TOP AIRLINE
CARRIERS

4 of the top 4 technology companies

4 of 4
TOP TECHNOLOGY
COMPANIES

5 of the top 7 Forbes global companies

5 of 7
TOP FORBES
GLOBAL COMPANIES

SEE WHAT OUR CUSTOMERS SAY

What We Do.

Aspect powers many of today's top businesses and industry-leading contact centres. Eliminate silos, expand your customer engagement capabilities and plug in to best-of-breed applications for interaction management and workforce optimisation.

Cloud contact centre platform

A powerful, flexible technology platform to drive your enterprise, deployable on premise or in a private, public or hosted cloud environment
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Automated and live
interaction management

True omnichannel contact centre capabilities for voice, email, SMS, chat and social interactions
LEARN MORE

Workforce optimisation
and employee engagement

Award-winning, highly scalable software for optimal workforce, quality and
performance management
LEARN MORE

Global enterprise customer base

Over 2100 enterprise customers trust Aspect to power their customer engagement and workforce optimisation solutions
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Highly scalable deployments

Aspect specialises in meeting the needs of fast-growing businesses, serving our largest WFO customer with 65,000+ seats and our largest contact centre customer with 20,000+ seats
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The Aspect Software User Group Association (ASUGA) is an independent, free organisation that brings people together to share information and ideas on both Aspect solution use and professional development.

LEARN MORE
 
Aspect Team Members are Blogging About:

COVID-19: Maintaining Business Continuity and the Safety of All Around Us

18/03/2020 Ed Berndt

A Message from Aspect’s CEO on COVID-19

17/03/2020 Patrick Dennis

Level Up | WFO User Group

02/03/2020 Maddy Hubbard

 
 
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