Enterprise workforce operations are never one-size-fits-all, and the hardest problems take more than software alone.
That's why we're launching Aspect Forward Deployed Engineering (FDE): Aspect engineers who partner directly with your team to design and build new capabilities, including Aspect Intelligence-powered ones, to turn your hardest operational problems into working outcomes.
Aspect Cloud Workforce keeps advancing too, powered by Aspect Intelligence, in three areas your teams touch every day. Workload forecasts generate 10-week volume and AHT projections automatically from your latest actuals. A new Cinareo integration carries those forecasts straight into network- and location-level planning. And self-service scheduling improvements give employees reusable shift packages, and give supervisors one place to review team requests.
Looking ahead to Q4, Multi-Region Disaster Recovery adds automatic cross-region failover, so the operations your business depends on keep running. Intraday VTO and OT automation and secure, governed AI access to your workforce data follow close behind.
Real problems solved today. A stronger platform tomorrow.
Forward Deployed Engineering: custom intelligence workflows for enterprise customers
Some challenges can't wait for the next roadmap cycle.
Aspect FDE is a new, exclusive service for enterprise customers that brings Aspect engineers directly into your operation to solve the complex workforce challenges that standard configuration can't. We design it with you. We build it for you. And we deliver a working solution — fast.
It's built for enterprise teams with high-value, non-standard requirements: complex back-office workflows, multi-system integrations, or intraday decision-making challenges that product configuration alone cannot address.
What it delivers
- Faster time-to-value on high-impact, complex workflows and integrations
- Improved operational visibility across demand, staffing, and backlog
- Practical, usable solutions your teams can adopt — not just recommendations
- Reusable patterns that inform the broader Aspect roadmap
A team that thinks like a consultant and builds to deliver real outcomes, fast.
Aspect Cloud Workforce, powered by Aspect Intelligence
Workforce decisions don't wait, and neither does Aspect Cloud Workforce.
The capabilities below are all part of Aspect Cloud Workforce, powered by Aspect Intelligence.
This release expands across forecasting, connected planning, and self-service scheduling.
Available now
Workload Forecasts. The Cloud Workforce Forecast Dashboard now generates 10-week volume and AHT forecasts automatically from your latest actuals, powered by Aspect Intelligence — so planners always have fresher, more consistent inputs without the manual upkeep.
Cinareo Integration. Aspect Cloud Workforce forecast data flows directly into Cinareo for network- or location-level planning, eliminating manual exports and giving planning teams more time for scenario analysis.
Segment Packages. Employees can apply reusable shift bundles — including breaks, lunches, and overtime extensions — in one action instead of rebuilding each segment manually.
Supervisor — View My Team Requests. Supervisors get a modern, centralized view to search and filter team schedule change requests, review request details and scorecard context, and approve, deny, cancel, or partially approve requests with the appropriate permissions.
Coming to Aspect Intelligence in Q4
Intraday VTO/OT Automation. Cloud Workforce will use real-time operational conditions, powered by Aspect Intelligence, to identify over- or understaffing, recommend the appropriate VTO or OT response for a defined window, and surface eligible employees — helping your team make faster, more informed intraday decisions.
MCP Server Roadmap. A roadmap for connecting AI assistants to WFM data via Model Context Protocol (MCP) — read-only, governed, and auditable. Ask a plain-language question about your workforce data and get a fast, trusted answer, with no dashboards, SQL, or broad API access needed.
What it delivers
- Fresher, automatically maintained forecasts without manual upkeep
- Faster, more connected planning across workforce and network-level decisions
- Less manual work for employees and supervisors in everyday scheduling
- Faster answers from workforce data, without manual reporting
- AI access with trust, security, and control built in, compliant with your existing AI and data governance
Aspect Cloud Workforce helps teams move from signal to action faster with trusted intelligence built for real-world operations.
Multi-Region Disaster Recovery: coming Q4
Enterprise-grade reliability has always been at the core of what we build — and MRDR is our next step forward in that commitment.
When a whole region experiences an outage, your operations shouldn't feel it. Coming in Q4, Aspect Cloud Workforce will fail over across regions automatically, with defined RTO/RPO targets and 99.999% availability, so the work your business depends on keeps running without interruption.
What it delivers
- Keeps critical operations running through major outages
- Cuts downtime and data-loss risk
- Meets stricter continuity and compliance needs
Resilience you can count on for operational continuity.
Real problems solved today. A stronger platform tomorrow.
This release brings engineers who build alongside your team and intelligence that keeps your forecasts and schedules current. And behind it is a roadmap that keeps your operations running through an outage, helps you respond to staffing shifts as they happen, and turns plain-language questions into trusted answers.
Ready to see it in action? Explore everything in this release on our new releases page, or talk with your Aspect account team about what it means for your operation — including whether Forward Deployed Engineering is a fit.
