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Aspect + Cresta partner to power workforce planning with agentic AI
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2024
A year of wins, innovation, and big plans for the future
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Why more contact centers choose Aspect over Calabrio

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Get a demo

The smarter alternative to Calabrio

Discover how Aspect gives contact centers the scalability, flexibility, and real-time intelligence to outperform - today and as your business grows.

  • Enterprise‑level power without the complexity

    Scale globally with unified WFM and QM, enforce compliance across regions, and manage back‑office operations. All from one platform.

  • Integrate without limits

    Connect Aspect to your CRM, HRIS, and CCaaS platforms with open APIs and pre-built connectors. Deploy faster, adapt as you grow, and speed time‑to‑value in hybrid stacks.

  • Analytics that drive action

    Real‑time, multi‑modal analytics (speech, text, desktop) and AI‑driven planning deliver measurable outcomes. Not just dashboards.

See How we Stack Up

Get a demo
Capability
Platform architecture ?
Unified WFM + QM, enterprise-ready
Pricing/TCO ?
Transparent, flexible
Data/integrations ?
Open APIs, CRM/HRIS/QM, hybrid friendly
Scheduling/forecasting ?
Advanced, union/back-office, what-if
Analytics/AI?
Real-time, speech/text/desktop, QM
Compliance ?
GDPR, HIPAA, PCI, SOC
Back-office ?
Forecasting, backlog, union support
Capability
Platform architecture ?
Unified WEM suite, mid-market strength
Pricing/TCO ?
Modular, per-agent/month
Data/integrations ?
Good CRM; gaps in breadth for edge cases
Scheduling/forecasting ?
Core WFM
Analytics/AI?
Robust, less customizable at scale
Compliance ?
GDPR, SOC; less depth in some verticals
Back-office ?
Less robust
Capability
Get a demo
Platform architecture ?
Unified WFM + QM,enterprise‑ready
Unified WEM suite, mid‑market strength
Pricing/TCO ?
Transparent, flexible
Modular, per-agent/month
Data/integrations ?
Open APIs, CRM/HRIS/QM, hybrid friendly
Good CRM; gaps in breadth for edge cases
Scheduling/forecasting?
Advanced, union/back-office, what-if
Core WFM
Analytics/AI ?
Real-time, speech/text/desktop, QM
Robust, less customizable at scale
Compliance ?
GDPR, HIPAA, PCI, SOC
GDPR, SOC; less depth in some verticals
Back-office ?
Forecasting, backlog, union support
Less robust
Book a demo
I consider Aspect workforce planning as the benchmark for all other workforce planning. The forecasting and scheduling tools, plus intraday management are far superior to any other company.
Jason H.
Manager, WFM and Business Analysis
A G2 Leader trusted by global enterprises

Built for complex, compliant operations

Manage multi‑site, unionized, and highly regulated operations with confidence. Aspectʼs native compliance controls, advanced scheduling, and automated adherence reduce risk and simplify workforce management at scale.

Real-time WFM insights that drive improvement

Connect forecasting, quality, and coaching with multi‑modal analytics for real‑time visibility. Spot trends early, act faster, and lift service levels while lowering TCO.

Seamless enterprise integrations

Plug Aspect into your CRM, HRIS, and CCaaS stack without costly custom work or rigid frameworks. Open APIs make it easy to adapt, scale, and stay future-ready.

Book a demo
Testimonials

Real voices from contact 
centers like yours

One Stop Platform for optimized staffing and automated tasks!!!
Parnab D.
Manager-HRBP
User friendly tool for everyone who is working as a scheduler, real time analyst and forecaster.
Praveen P.
Scheduler; Forecaster
Its easy to learn, good features, accurate no's.
Rakesh BB
WFM Manager

FAQs

  • Is Aspect the best Calabrio WFM alternative?
  • "Calabrio vs Aspect": when does Aspect win?
  • Calabrio cost vs Aspect pricing. How do they compare?
  • Does Aspect cover the same capabilities as Calabrio WFM?
    How fast can Aspect replace Calabrio WFM?
    Does Aspect integrate with our existing CCaaS/CRM if we’re coming from Calabrio?
    Does vendor stability matter when choosing a Calabrio alternative?
    Why choose Aspect as your Calabrio alternative?

See why Leading Contact Centers Choose Aspect

Achieve optimal business outcomes with a workforce management software designed for intelligent solutions to complex business challenges.

What to expect from a hands-on demo:

  • Customizable ROI and TCO insights specific to your business needs
  • Guidance from a highly experienced workforce consultant
  • Focused on the specific requirements of your organization
Loved by teams at

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